Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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Priyanka Sharma

Priyanka Sharma

Gurgaon

Summary

Dynamic Operations Manager with a proven track record at R1RCM, excelling in strategic leadership and workforce planning. Spearheaded a successful operational transition, enhancing team retention and driving performance excellence. Recognized for adaptability and compliance oversight, consistently improving client relations and achieving high customer satisfaction.

Overview

15
15
years of professional experience

Work History

Operations Manager

R1RCM
Gurgaon
01.2017 - Current
  • Leading front-end FCC operations for major U.S. healthcare clients, managing a team of 160+ employees.
  • Successfully led the transition from work-from-home back to office, ensuring stability and team retention.
  • Conducted over 500 interviews, driving strategic hiring and workforce planning.
  • Earned four promotions in eight years, demonstrating performance and leadership excellence.
  • Featured in an official company branding video, presented on the website for two consecutive years.
  • Known for taking on new or evolving processes with strong execution and flexibility.

Technical Support Representative

Wipro
Gurgaon
01.2016 - 12.2016
  • Delivered technical customer support, maintaining quality standards and efficiency.
  • Second stint at Wipro, broadening exposure to diverse clients and service models.

L2 Support – Microsoft Office 365

Convergys
Gurgaon
01.2013 - 12.2015
  • Provided Tier-2 technical support for Microsoft Office 365 globally.
  • Resolved escalated technical issues, improving customer satisfaction metrics.

Telecom Customer Service Associate

Wipro
Gurgaon
01.2011 - 12.2012
  • Delivered frontline telecom support, ensuring timely and effective issue resolution.
  • Built early customer service and communication strengths.

Education

Bachelor’s Degree -

Delhi University
South Campus

Skills

  • Strategic Leadership
  • Team Building
  • Front-End FCC Process Management
  • Workforce Planning
  • Strategic Hiring
  • Stakeholder Engagement
  • Client Relations
  • Attrition Control
  • People Retention
  • Operational Transition
  • Process Stabilization
  • Healthcare RCM Expertise
  • Adaptability to New Processes
  • Performance Coaching
  • Compliance Oversight

Accomplishments

  • Featured in a company branding video for two years, showcasing leadership journey.
  • Led the return-to-office transition with smooth execution and minimal attrition.
  • Promoted four times in eight years, based on consistent delivery and people-first leadership.
  • Trusted to manage new and evolving processes across healthcare operations.

Hobbies and Interests

  • Reading
  • Watching Movies

Languages

  • Hindi
  • English
  • Punjabi

Timeline

Operations Manager

R1RCM
01.2017 - Current

Technical Support Representative

Wipro
01.2016 - 12.2016

L2 Support – Microsoft Office 365

Convergys
01.2013 - 12.2015

Telecom Customer Service Associate

Wipro
01.2011 - 12.2012

Bachelor’s Degree -

Delhi University

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Priyanka Sharma