PRIYANKA SHARMA B S
IT Project Manager and Scrum Master
Bangalore
Summary
Experienced Scrum Master and Project Manager at A.P. Moller Maersk, managing a diverse portfolio of major and minor projects globally. Over 12 years of experience in SAP and Non-SAP project management, collaborating with Product Owners and Program teams to align with business goals. Guides EM team in delivering top-quality products through iterative cycles, mediating conflicts and promoting open communication. Committed to Agile principles to drive team success in efficiently delivering high-value products.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
Work History
Project Manager and Scrum Master
A.P Moller Maersk
07.2024 - Current
- Taking care of all the SAP TAX - Major and minor release related to Land, Ocean and Air
- Working closely with the Product Owner and Program team to align team efforts with business priorities, guiding the EM team to deliver high-quality products in short/long iterative cycles.
- Working as a facilitator and mediator, helping teams resolve conflicts, encouraging open communication, and supporting an efficient workflow.
- Driving the team's success in delivering valuable products while adhering to Agile principle
- Develop and implement strategies to enhance SOP management, training, and audit processes
- Monitoring the KPI tracker, logging Risk, capacity planning
- Managing Jira dashboard and facilitating Product owner to have relevant EPIC, Stories and Task in Jira
- Drive continuous improvement and innovation
- Drive SLA metrics for accuracy, onboarding team and meeting program timelines. customer experience
IT Project Manager
Capgemini
12.2020 - Current
- Certified Scrum Master and Green belt, currently working as a, and a Scrum Master with Capgemini
- Also worked as a Transition Manager with few companies and well versed in all aspects of project management from initial stage to completion
- Dedicated lead with strong work ethics & the ability to build long-lasting client relationships
- Comprehensive exposure of 11+ years as Project Manager, in transition role and having experience as a Finance SAP Consultant
- Offering excellent communication and good judgment., Certified Scrum Master and working as a Project manager by managing SAP projects from Implementation to Support and other GRP related activates
- Facilitate Sprint Planning, Daily Scrum, retrospective, stake holder meeting and Software demonstration
- Establishing a project communication plan
- Creating a project charter, project scope statement, and project management plan using agile methods
- Adopted Scrum framework methodology to deal with any problem solving
- Well versed with HP ALM tool and Service now tool
- Ensuring successful integration of project work across multiple roles
- Making effective & efficient use of resources throughout the project
- Creating a Waterfall Project and maintaining the weekly/monthly Planned GRP hours
- Representing the team and project in meetings
- Responsible for planning any major projects with customers
- Lead several project teams in internal process redesign and new Enhancement implementation efforts
- Worked with clients on high-priority projects using Software Development Life Cycle (SDLC)
- Designing and implementing team Systems Project Documentation Template, resulting in less FTE per project.
Project Manager
IBM
01.2020 - 12.2020
- Strong domain knowledge in project related aspects and regular Interact with PMO team on projects and processes
- Excellent client relationship skills and thorough understanding of various cultures and how they can be managed in delivering engagements
- Defining and communicating roles for project team members (functional- technical)
- Coordinate internal resources and third parties/vendors
- Develop a detailed project plan to track progress using standard tools and processes
- Establishing project budget, tracking spending and communicating current and project burn rates
- Implementation of multiple process transition or migration project plans and to negotiate and own SLAs and KPIs till completion of the transition or migration process
- Track project implementation, risks and concerns and publish periodic status updates and reports
- Escalate project related risks and concerns when necessary
Assistant Manager
EXL Service Technologies
10.2017 - 11.2019
- Successfully completed transition of SAGE applicable
- Accounts Receivable and Payable - Billing & Collection, Invoicing
- Monitor application of cash receipts (cash application)
- Review AR ageing report & take appropriate actions on missed P2P accounts
- Resolve billing related disputes
- Decision-making plays an important role
- Implemented control/check(s) for Invoicing, Cash applications & Collections process
- Preparing the process related reports and submitting the same to the management on daily basis
- Follow up with customers for payments, send reminders and maintain Promise to pay dates at regular intervals
- Monitoring the team on a regular basis and keeping track on invoicing, reconciliation, Bacs
- Preparation of trackers / KPI of team members, maintaining SOPs on a periodical basis
- Resolving Vendors and Clients queries with 100% resolution
- Regular audit of all the critical reports
- Ensure accurate and timely delivery of services to clients
- Finding root cause and reporting to the vendor on mismatch in the invoices
- Conducted a regular meeting for the team and given prompt feedback
Senior Associate
Accenture
09.2016 - 10.2017
- Worked on Project management team and taking care of coordination with team and Project Managers
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Trained and supported new team members, maintaining culture of collaboration
- Served as key holder, overseeing business opening and closing operations
- Process product returns and Conduct product failure analysis
- Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives
- Handle the day-to-day RMA Receiving activities
- Attend client calls for process updates
- Meet and exceed internal and external Service Level Agreements
- Maintain daily productivity / workflow reports
- Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
- Maintain, review and update process documentation on a regular basis; Creating new documents as required
- Review current processes on a regular basis and implement new processes as required, Accounts Payables (Vendor Master, Invoice processing) / Billing/ Collections
- Certified Six Sigma Green belt and majorly worked on Accounts Payable - Invoicing/Billing & Collection
- Preparing the process related reports and submitting the same to the management on daily basis
- Follow up with customers for payments, send reminders and maintain Promise to pay dates at regular intervals
- Monitoring the team on a regular basis and keeping track on invoicing, reconciliation, Bacs
- Preparation of trackers / KPI of team members
- Maintaining SOPs on a periodical basis
- Resolving Vendors and Clients queries with 100% resolution
- Regular audit of all the critical reports
- Ensure accurate and timely delivery of services to clients
- Taking care of all T&E related processes
- Reversal adjustment on Duplicate payment
- Finding root cause and reporting to the vendor on mismatch in the invoices
- Conducted a regular meeting for the team and given a prompt feedback
Senior Associate, Analyst
Tata Consultancy Services
06.2012 - 09.2016
- Worked as a Senior Associate - Accounts Payables (Vendor Master, Invoice processing) / Billing/ Collections
- Certified Six Sigma Green belt and majorly worked on Accounts Payable – Invoicing/Billing & Collection
- Preparing the process related reports and submitting the same to the management on daily basis.
- Follow up with customers for payments, send reminders and maintain Promise to pay dates at regular intervals.
- Monitoring the team on a regular basis and keeping track on invoicing, reconciliation, Bacs
- Preparation of trackers / KPI of team members
- Maintaining SOPs on a periodical basis
- Resolving Vendors and Clients queries with 100% resolution
- Regular audit of all the critical reports
- Ensure accurate and timely delivery of services to clients
- Taking care of all T&E related processes
- Reversal adjustment on Duplicate payment
- Finding root cause and reporting to the vendor on mismatch in the invoices
- Conducted a regular meeting for the team and given a prompt feedback
Education
Master of Business Administration - Human Resources Management
Bachelor of Business Management - Management
Skills
Over seven years of IT project leadership
Experienced Scrum Master
Four years of SAP FICO experience
Fiori application knowledge
Proficient in transition planning
Project coordination
Project planning expertise
Risk analysis expertise
Proficient in time management
Collaborative teamwork
Certification
Professional Scrum Master I (PSM I)
Timeline
Project Manager and Scrum Master - A.P Moller Maersk
07.2024 - Current
IT Project Manager - Capgemini
12.2020 - Current
Project Manager - IBM
01.2020 - 12.2020
Assistant Manager - EXL Service Technologies
10.2017 - 11.2019
Senior Associate - Accenture
09.2016 - 10.2017
Senior Associate, Analyst - Tata Consultancy Services
06.2012 - 09.2016
APS College of Commerce - Bachelor of Business Management, Management
Mysore University - Master of Business Administration, Human Resources Management