PRIYANKA SHARMA B S
IT Project Manager and Scrum Master
Bangalore
Summary
Experienced Scrum Master and Project Manager at A.P. Moller Maersk, managing a diverse portfolio of major and minor projects globally. Over 12 years of experience in SAP and Non-SAP project management, collaborating with Product Owners and Program teams to align with business goals. Guides EM team in delivering top-quality products through iterative cycles, mediating conflicts and promoting open communication. Committed to Agile principles to drive team success in efficiently delivering high-value products.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
Work History
Project Manager and Scrum Master
A.P Moller Maersk
07.2024 - Current
- Taking care of all the SAP TAX - Major and minor release related to Land, Ocean and Air
- Working closely with the Product Owner and Program team to align team efforts with business priorities, guiding the EM team to deliver high-quality products in short/long iterative cycles.
- Working as a facilitator and mediator, helping teams resolve conflicts, encouraging open communication, and supporting an efficient workflow.
- Driving the team's success in delivering valuable products while adhering to Agile principle
- Develop and implement strategies to enhance SOP management, training, and audit processes
- Monitoring the KPI tracker, logging Risk, capacity planning
- Managing Jira dashboard and facilitating Product owner to have relevant EPIC, Stories and Task in Jira
- Drive continuous improvement and innovation
- Drive SLA metrics for accuracy, onboarding team and meeting program timelines. customer experience
IT Project Manager
Capgemini
12.2020 - Current
- Certified Scrum Master and Green belt, currently working as a, and a Scrum Master with Capgemini
- Also worked as a Transition Manager with few companies and well versed in all aspects of project management from initial stage to completion
- Dedicated lead with strong work ethics & the ability to build long-lasting client relationships
- Comprehensive exposure of 11+ years as Project Manager, in transition role and having experience as a Finance SAP Consultant
- Offering excellent communication and good judgment., Certified Scrum Master and working as a Project manager by managing SAP projects from Implementation to Support and other GRP related activates
- Facilitate Sprint Planning, Daily Scrum, retrospective, stake holder meeting and Software demonstration
- Establishing a project communication plan
- Creating a project charter, project scope statement, and project management plan using agile methods
- Adopted Scrum framework methodology to deal with any problem solving
- Well versed with HP ALM tool and Service now tool
- Ensuring successful integration of project work across multiple roles
- Making effective & efficient use of resources throughout the project
- Creating a Waterfall Project and maintaining the weekly/monthly Planned GRP hours
- Representing the team and project in meetings
- Responsible for planning any major projects with customers
- Lead several project teams in internal process redesign and new Enhancement implementation efforts
- Worked with clients on high-priority projects using Software Development Life Cycle (SDLC)
- Designing and implementing team Systems Project Documentation Template, resulting in less FTE per project.
Project Manager
IBM
01.2020 - 12.2020
- Strong domain knowledge in project related aspects and regular Interact with PMO team on projects and processes
- Excellent client relationship skills and thorough understanding of various cultures and how they can be managed in delivering engagements
- Defining and communicating roles for project team members (functional- technical)
- Coordinate internal resources and third parties/vendors
- Develop a detailed project plan to track progress using standard tools and processes
- Establishing project budget, tracking spending and communicating current and project burn rates
- Implementation of multiple process transition or migration project plans and to negotiate and own SLAs and KPIs till completion of the transition or migration process
- Track project implementation, risks and concerns and publish periodic status updates and reports
- Escalate project related risks and concerns when necessary
Assistant Manager
EXL Service Technologies
10.2017 - 11.2019
- Successfully completed transition of SAGE applicable
- Accounts Receivable and Payable - Billing & Collection, Invoicing
- Monitor application of cash receipts (cash application)
- Review AR ageing report & take appropriate actions on missed P2P accounts
- Resolve billing related disputes
- Decision-making plays an important role
- Implemented control/check(s) for Invoicing, Cash applications & Collections process
- Preparing the process related reports and submitting the same to the management on daily basis
- Follow up with customers for payments, send reminders and maintain Promise to pay dates at regular intervals
- Monitoring the team on a regular basis and keeping track on invoicing, reconciliation, Bacs
- Preparation of trackers / KPI of team members, maintaining SOPs on a periodical basis
- Resolving Vendors and Clients queries with 100% resolution
- Regular audit of all the critical reports
- Ensure accurate and timely delivery of services to clients
- Finding root cause and reporting to the vendor on mismatch in the invoices
- Conducted a regular meeting for the team and given prompt feedback
Senior Associate
Accenture
09.2016 - 10.2017
- Worked on Project management team and taking care of coordination with team and Project Managers
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Trained and supported new team members, maintaining culture of collaboration
- Served as key holder, overseeing business opening and closing operations
- Process product returns and Conduct product failure analysis
- Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives
- Handle the day-to-day RMA Receiving activities
- Attend client calls for process updates
- Meet and exceed internal and external Service Level Agreements
- Maintain daily productivity / workflow reports
- Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
- Maintain, review and update process documentation on a regular basis; Creating new documents as required
- Review current processes on a regular basis and implement new processes as required, Accounts Payables (Vendor Master, Invoice processing) / Billing/ Collections
- Certified Six Sigma Green belt and majorly worked on Accounts Payable - Invoicing/Billing & Collection
- Preparing the process related reports and submitting the same to the management on daily basis
- Follow up with customers for payments, send reminders and maintain Promise to pay dates at regular intervals
- Monitoring the team on a regular basis and keeping track on invoicing, reconciliation, Bacs
- Preparation of trackers / KPI of team members
- Maintaining SOPs on a periodical basis
- Resolving Vendors and Clients queries with 100% resolution
- Regular audit of all the critical reports
- Ensure accurate and timely delivery of services to clients
- Taking care of all T&E related processes
- Reversal adjustment on Duplicate payment
- Finding root cause and reporting to the vendor on mismatch in the invoices
- Conducted a regular meeting for the team and given a prompt feedback
Senior Associate, Analyst
Tata Consultancy Services
06.2012 - 09.2016
- Worked as a Senior Associate - Accounts Payables (Vendor Master, Invoice processing) / Billing/ Collections
- Certified Six Sigma Green belt and majorly worked on Accounts Payable – Invoicing/Billing & Collection
- Preparing the process related reports and submitting the same to the management on daily basis.
- Follow up with customers for payments, send reminders and maintain Promise to pay dates at regular intervals.
- Monitoring the team on a regular basis and keeping track on invoicing, reconciliation, Bacs
- Preparation of trackers / KPI of team members
- Maintaining SOPs on a periodical basis
- Resolving Vendors and Clients queries with 100% resolution
- Regular audit of all the critical reports
- Ensure accurate and timely delivery of services to clients
- Taking care of all T&E related processes
- Reversal adjustment on Duplicate payment
- Finding root cause and reporting to the vendor on mismatch in the invoices
- Conducted a regular meeting for the team and given a prompt feedback
Education
Master of Business Administration - Human Resources Management
Bachelor of Business Management - Management
Skills
Over seven years of IT project leadership
Certification
Professional Scrum Master I (PSM I)
Timeline
Project Manager and Scrum Master - A.P Moller Maersk
07.2024 - Current
IT Project Manager - Capgemini
12.2020 - Current
Project Manager - IBM
01.2020 - 12.2020
Assistant Manager - EXL Service Technologies
10.2017 - 11.2019
Senior Associate - Accenture
09.2016 - 10.2017
Senior Associate, Analyst - Tata Consultancy Services
06.2012 - 09.2016
APS College of Commerce - Bachelor of Business Management, Management
Mysore University - Master of Business Administration, Human Resources Management
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