Summary
Overview
Work History
Education
Languages
Timeline
Generic

Priyanka Sharma

Delhi

Summary

Experienced Customer Service Representative with over a decade in customer support and financial management. Specializes in resolving inquiries and complaints through effective communication and problem-solving. Committed to enhancing customer satisfaction and operational efficiency by addressing complex issues while upholding high service standards.

Overview

2
2
Languages
15
15
years of professional experience

Work History

Customer Service Representative

Big dream Service pvt ltd
Delhi
12.2021 - Current
  • Resolved customer inquiries and complaints with empathy and professionalism.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer support via phone and email communications.

Assistant Accountant

Goyal Traders
Delhi
02.2012 - 11.2021
  • Prepared monthly financial statements and reports for management review.
  • Managed accounts payable and receivable processes for Goyal Traders.
  • Reconciled bank statements with accounting records regularly.
  • Maintained accurate records of transactions using accounting software.
  • Managed daily banking transactions, including deposits, withdrawals, and transfers.
  • Assisted in budgeting and forecasting activities for operational efficiency.

Education

Associate of Arts - B.A GRADUATE

Jain Girls Senior Secondary School
Delhi
03-2005

Languages

English
Beginner
A1
Hindi
Beginner
A1

Timeline

Customer Service Representative

Big dream Service pvt ltd
12.2021 - Current

Assistant Accountant

Goyal Traders
02.2012 - 11.2021

Associate of Arts - B.A GRADUATE

Jain Girls Senior Secondary School
Priyanka Sharma