PRIYANKA SHRIVASTAVA
Bhopal
Summary
Project Management Analyst known for being skilled in project management and strategic planning. Successful at exceeding employer expectations for high accuracy. Keen to help exceed business goals through careful management of personnel , data analysis and dedicated optimization of equipment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Manager Grade-II
ICICI Bank
09.2019 - 05.2020
- Handling the Project for the Maintaining and authorizing all the records.
- Ensures resources are assigned to project & monitor commitment.
- Identifies, documents, and understands project dependencies.
- Ensures appropriate project staffing levels.
- Establishes project communication needs and create project communication plan.
- Resolving all the services request and critical requests of Gujarat locations related to documents.
- Authorizing Transfer cheque for Ahmedabad location.
Deputy Manager Grade-II
ICICI Bank
05.2019 - 09.2019
- Leading a team of Saving Account opening dept.
- Drafts and communicates any staff briefs, including system changes.
- Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
- Working as a FPR for Gujarat branches location.
- Resolving quarries related to opening saving account.
- Maintaining all records and observing MIS of Gujarat Locations.
- Participates in the delivery of internal communications enabling the business officers to effectively service clients.
- Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
Deputy Manager Grade-I
ICICI Bank
03.2018 - 05.2019
- Verified data integrity and accuracy
- Researched and updated all required materials needed for firm and partners
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Liaised with team members and vendors to coordinate activities,environment setup, risk mitigation and follow-up.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Customer Service Manager
ICICI Bank
05.2013 - 01.2018
- Improved customer service initiatives by streamlining sales and order management processes
- Optimized customer support by establishing collaborative service environment
- Enhanced customer satisfaction ratings by managing all client inquires through resolution.
- Provided accurate, specific and timely performance feedback for CSRs
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Responded to customer requests with friendly, knowledgeable service and support.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
Education
PGD - Banking
Manipal University Distance Education
Bengaluru, KA04-2013
Bachelor in Engineering - Electronics And Communication
Alpine Institute Of Technology
Chandesara, MP07-2011
High School Diploma -
Mahadji Scindia Higher Secondary School
Ujjain, MP01.2005
Skills
- Project Methodologies
- Conflict Resolution
- Process Improvement
- Risk Management
- Communication Skills
- Adaptability
Certification
Manual Testing.
Timeline
Deputy Manager Grade-II
ICICI Bank
09.2019 - 05.2020
Deputy Manager Grade-II
ICICI Bank
05.2019 - 09.2019
Deputy Manager Grade-I
ICICI Bank
03.2018 - 05.2019
Customer Service Manager
ICICI Bank
05.2013 - 01.2018
Manual Testing.
PGD - Banking
Manipal University Distance Education
Bachelor in Engineering - Electronics And Communication
Alpine Institute Of Technology
High School Diploma -
Mahadji Scindia Higher Secondary School
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