Priyanka Singh
Noida
Summary
Results-driven Senior Program Manager known for unparalleled productivity and efficiency in managing complex projects. Specialize in strategic planning, risk management, and stakeholder engagement, ensuring successful program outcomes. Excel in leadership, communication, and problem-solving, leveraging these skills to navigate challenges and deliver results. Committed to fostering team collaboration and driving innovation to achieve organizational objectives. A go getter in one word.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager - Customer Experience
Adobe
Noida
09.2023 - Current
- Strategize, develop, and manage program efforts that align with organizational objectives.
- Create program assessment protocols to evaluate and improve. Provided guidance and support to team members in order to achieve targets within defined deadlines. Oversee project teams to achieve program goals. Manage budget and funds for maximum productivity.
- Developed project plans, identified risks, set objectives and monitored progress towards completion. Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs. Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully. Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement. Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Prioritized tasks and managed teams throughout multiple projects. Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints. Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities. Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
Sr. Program Manager
Iron Systems
Noida
06.2019 - 09.2023
- Established appropriate governance structures for programs and projects based on organizational needs. Developed and managed program plans, schedules, budgets, and performance metrics.
- Created and maintained project documentation to ensure consistency of processes across the organization. Coordinated with stakeholders to identify objectives and deliverables for projects.
- Executive reporting, dashboards, weekly reporting, creating SoT. Reporting around investments vs savings. program health w-w basis.
- Identified potential risks associated with projects and developed strategies to mitigate them. Reviewed project progress reports, identified areas of improvement, and provided feedback as needed.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle. Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
- Created detailed work breakdown structures for complex projects that included task assignments and resource allocation plans. Monitored team performance against established goals and objectives by providing coaching when necessary.
- Organized post-implementation reviews at the conclusion of each project phase in order to assess effectiveness.
- Negotiated contracts with vendors and suppliers in support of program objectives. Provided technical assistance in resolving issues encountered during the course of a project. Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
- Designed training materials used by team members when onboarding new personnel or introducing process improvements. Reported project statuses to facilitate delivery schedules and manage bottlenecks. Coached, mentored and trained personnel to create positive working environment. Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved issues.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
PMO Analyst
HCL Technologies
06.2016 - 06.2019
- Build and grow the project team to achieve optimal performance by giving purpose, direction, and motivation
- Lead projects from requirements definition to deployment, defining timetables, scopes, budget projections, and execution plans, including risk mitigation
- Coordinate internal and external resources to ensure that projects stay within scope, schedule, and budget
- Analyze project progress and, when needed, revise the scope, timeline, or budget to ensure that project requirements can be met.
Executive Assistant
Bharti Airtel
10.2014 - 02.2016
- Support the CEO primarily and give extra support to executive team members, as required, to ensure that the company's goals and objectives are met and operations function smoothly
- Maintain and refine internal procedures that assist high-ranking executives across the organization, and coordinate internal and external resources to expedite workflows
- Manage communication with employees by coordinating with internal and external executives on various projects and assignments
- Plan and design work to ensure that top leaders' priorities are addressed, company goals are reached, and best practices are upheld.
Education
MBA - Project Management
DY Patil
Pune07-2025
Bachelor of Arts - Communication
Monad University
Hapur Ghaziabad07-2013
Skills
- Project Lifecycle Governance
- Operations Management
- Strategic Planning
- Process Improvement
- Problem Solving
- Delivery
- Budgeting
- Project Management
- CSAT/ DSAT Analysis
- Stakeholder Communications
- Remote Team Management
- Presentation Creation and Delivery
- Cross Functional Liaison
- Change Management
- PMO Documentation
- Report/Dashboard
- Process Owner
- CFT SPOC
- Work Planning/Prioritization
- Team Engagement
- Transition
Accomplishments
- Overachieve revenue target for constantly 3 years.
- Mentor and build team over years, established multiple project process across org.
- Strategize and setup reporting structure for department.
- Build and grow accounts/porfolio.
Academics
Graduate in business communication from Monad University., PMP Certified from PMI, ITIL4 Axelos, MS Office, JIRA, GSuit, Microsoft Project Plan, SNOW, Ariba, Workfront, IMINDMAP, Power BI
Certification
- Project Management Professional (PMP) - Project Management Institute.
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
Timeline
Program Manager - Customer Experience
Adobe
09.2023 - Current
Sr. Program Manager
Iron Systems
06.2019 - 09.2023
PMO Analyst
HCL Technologies
06.2016 - 06.2019
Executive Assistant
Bharti Airtel
10.2014 - 02.2016
MBA - Project Management
DY Patil
Bachelor of Arts - Communication
Monad University