Priyanka Singh
Branch Operations Executive
Lucknow
Summary
Versatile professional with experience in both banking operations and early childhood education. Proven track record as a Front Desk Officer at Axis Bank, managing branch activities, customer service, and end-to-end Order to Cash (O2C) processes with accuracy and compliance. Also skilled as a Pre-Primary Teacher, creating engaging learning environments, fostering child development, and maintaining strong parent communication. Known for multitasking, attention to detail, and delivering excellence in both customer-facing and classroom roles.
Overview
9
9
years of professional experience
Work History
Primary School Teacher
Sanskriti Public School
10.2023 - 06.2024
- Designed daily lesson plans customized to student needs.
- Maintained positive and professional classroom environment throughout school year.
- Met with parents to review Individualized Education Plans for at-risk students.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Developed communicative relationships with students and parents to support learning.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
Front Desk Officer
Axis Bank
06.2015 - 09.2016
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Assisted management with inventory control of office supplies and amenities for guests'' use throughout their stay.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
Kendriya Vidyalaya
Gonda, IndiaBachelor of Science -
Dr RML Awadh University
Gonda, India 04.2001 -
Bachelor of Education -
St. Andrew's College
Gorakhpur, India 04.2001 -
Master's Degree -
UP RAJASHREE TANDON UNIVERSITY
Gorakhpur, India 04.2001 -
Skills
MS Office
Order Management
Dispute Resolution & Deductions Handling
Billing and Invoicing Accuracy
Strong Communication & Follow-up Skills
Lead Generation
Dancing, Singing and reading novels.
I have a deep passion for dancing, which allows me to express creativity, energy, and discipline through movement. I also enjoy singing, especially light music and Bollywood genres, which keeps me connected to rhythm and emotion. Additionally, I'm an avid reader of novels, particularly fiction and inspirational stories, which enhance my imagination and broaden my perspective on life and people.
Timeline
Primary School Teacher
Sanskriti Public School
10.2023 - 06.2024
Front Desk Officer
Axis Bank
06.2015 - 09.2016
Bachelor of Science -
Dr RML Awadh University
04.2001 -
Bachelor of Education -
St. Andrew's College
04.2001 -
Master's Degree -
UP RAJASHREE TANDON UNIVERSITY
04.2001 -
Kendriya Vidyalaya
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