PRIYANKA SINGH
Bangalore
Summary
Results-driven Project/Operation Manager and Scrum Lead with over 12 years of experience in market analysis, project management, and relationship management. Expertise in the IT industry, focusing on release management, resource planning, client interaction, and dashboard management. Proven ability to deliver innovative solutions while collaborating effectively with stakeholders and leading teams to boost productivity and enhance customer satisfaction. Committed to leveraging analytical skills and strategic insights to drive business growth and optimize operational efficiency.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Senior Manager
Oracle India Pvt. Ltd.
03.2021 - Current
- Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes.
- Managed end-to-end processes for Oracle PartnerNetwork (OPN), improving partner program adoption globally.
- Work across multiple divisions to deliver operational efficiency, automation, consistency, and compliance in support of the OPN program, ensuring optimal partner experience, and ease of doing business.
- Implemented and developed operational standards, policies and procedures.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
Scrum Master/Release Management Lead
Accenture
11.2017 - 02.2021
- Proficient in proactively identifying potential issues and program delays at an early stage, with the capability to assume project/program leadership and offer guidance, mentorship, and control as needed throughout the program lifecycle. Possesses extensive experience in formulating, overseeing, and executing comprehensive program plans, managing both client and internal dependencies, and skillfully navigating the program towards the successful achievement of end objectives, including delivery, GO-LIVE, and ongoing support.
- Collaborate with product managers, development teams, and stakeholders to create and maintain a release plan that aligns with the organization's goals and priorities.
- Lead the coordination of all activities related to the release process, including scheduling, resource allocation, and risk assessment.
- Manage and oversee the deployment of software releases, ensuring a smooth and efficient release process.
- Work closely with quality assurance teams to define and execute testing plans, including regression testing and user acceptance testing, to ensure the quality of releases.
- Implement and enforce change management processes to track and control changes throughout the release cycle.
- Facilitate clear and timely communication between different teams involved in the release process, including development, testing, operations, and support.
- Create and maintain release documentation, including release notes, user guides, and version histories and Identify and mitigate risks that could impact the successful delivery of releases.
- Continuously assess and improve the release management process, incorporating best practices and industry standards.
- Scrum Facilitation Act as a servant leader, facilitating Scrum events such as daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives.
- Product Backlog Management Work closely with the Product Owner to ensure the product backlog is refined, prioritized, and ready for sprint planning.
- Metrics and Reporting Monitor team progress, track key Agile metrics, and provide regular reports to stakeholders on sprint status and project health.
PMO via Magna Info Tech
Accenture
10.2011 - 10.2012
- Develop and implement the PMO's strategic direction, aligning it with the organization's goals and objectives.
- Define and enforce project governance processes, ensuring that projects align with the organization's strategic priorities.
- Establish and maintain project management methodologies, standards, and best practices.
- Oversee resource allocation and capacity planning to ensure that projects have the necessary talent and resources.
- Implement project performance monitoring and reporting systems to track project progress, budgets, and timelines.
- Facilitate communication and collaboration among project teams, stakeholders, and senior leadership.
- Creating Purchase Order Requests (PO) in the Accenture Global Procurement System (Ariba) ensures that approval levels and flows align with required standards.
- Contract and License Management. Manages a list of owned contracts and licenses, maintains their status and provides support for either extension or cancellation as required by the technical teams.
- Management Reporting: Co-ordinate Financial, resourced demand and unmet demand.
- Keeping track on the Skills and Certifications of our Employees within the Europe Delivery Center. To get the latest updates and status on the current Skillset/Proficiency Levels as well as the Certifications of our People to identify gaps in skillsets which are relevant to the business/market support.
- Resource Management function creates and maintains resource plans, manages resource pool data and reports utilization of resources, absence plans and handles resource escalations and prioritization conflicts. Provides administrative support for the SMS usage. Coordinates the Joiner/Leaver/Mover process which is critical in making sure that access rights are provided or removed for all impacted people on time.
- In addition, Identifies training requirements and facilitates/organizes courses, maintains skill matrixes and certifications.
Product Marketing Analyst
Oracle India Pvt. Ltd.
10.2005 - 11.2010
- Steered initiatives for analyzing the business requirements of the front, middle and back office end users of the Dimension application. Translated the requirements in the form of Requirement Documents.
- Used the Dimension as an end user for the following broad functionalities to generate various reports, developed based on the requirement documents.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Collaborated on pricing strategy development to ensure competitiveness in the marketplace while maintaining profitability margins.
- Increased product visibility by developing and executing targeted marketing campaigns.
- Rendered training to the new team members and handled team members in validating the system report and data sync-up. Addressed customers' queries and grievances to ensure highest level of customer satisfaction.
- Executed business market research and analysis. Analyzed the data to find the root cause of the problems and come up with solutions to resolve.
- Developed project deliverables (presentations, status updates), maintained the Oracle council website (third party tool) as an Admin. & training members on the same.
- Created: Survey for the council owners and assisting them with survey report.
- Statistics reports / charts for representing data issues with numbers.
- Monthly/quarterly Oracle Programmes Metric reports for providing proper feedback to the higher management.
Education
SAFe -
Release Train Engineer
PMP Project Management Certified -
PMP Certified
01.2023
AWS Certified Cloud Practitioner - undefined
01.2020
Certified Scrum Master (CSM) - undefined
Scrum Org
01.2019
PGDIB - International Business
Symbiosis
01.2011
Skills
- Partner Success Plan
- Agile project management
- Relationship Building
- Operations management
- Strategic planning
- Resource allocation
- Operations planning
- Cross-functional collaboration
- Talent development
Personal Information
- Total Experience: 12 years
- Date of Birth: 25th July, 1983
Core Competencies
Partner Success Plan, Agile project management, Relationship Building, Stake Holder Servicing, Reporting / Data Documentation, Proactive Outreach, Gap Analysis, Training & Development, Release Management Plan, People Management Experience, DevOps and continuous integration/continuous deployment, Agile frameworks, MS Project, MS Office, Visio, PowerPoint, Excel 2010, ITSM Remedy Tool, Ariba Purchase Order Requests tool, Reports & Dashboard, Jeera, Cloud Computing concepts on OCI
Notables
- Proved pivotal in establishing significant relationship with clients.
- Deftly reduced turnaround time by involving customers into requirements phase.
- Successfully took initiatives to execute projects on time and within budget.
- Distinction of implementing measures to ensure applications are in line with requirements.
Timeline
Senior Manager
Oracle India Pvt. Ltd.
03.2021 - Current
Scrum Master/Release Management Lead
Accenture
11.2017 - 02.2021
PMO via Magna Info Tech
Accenture
10.2011 - 10.2012
Product Marketing Analyst
Oracle India Pvt. Ltd.
10.2005 - 11.2010
AWS Certified Cloud Practitioner - undefined
Certified Scrum Master (CSM) - undefined
Scrum Org
SAFe -
Release Train Engineer
PMP Project Management Certified -
PMP Certified
PGDIB - International Business
Symbiosis
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