Priyanka Singh
Lead Technical Consultant
Noida
Summary
Dynamic Lead Technical Support Consultant at Adobe Inc, adept at enhancing customer success through expert problem resolution and proactive technical troubleshooting. Recognized for mentoring peers and fostering a culture of continuous improvement, while implementing effective solutions that reduced downtime by 30%. Strong communicator with a commitment to excellence in customer service.
Overview
1
1
Language
4
4
Certifications
13
13
years of professional experience
Work History
Lead Technical Support Consultant
Adobe Inc,
05.2015 - 02.2026
- Supported sales team efforts by providing in-depth product knowledge during client presentations and discussions.
- Documented all client interactions accurately in CRM system while maintaining strict confidentiality standards.
- Ensured data security by implementing stringent backup protocols, safeguarding vital company information from loss or corruption.
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
- Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
- Researched and identified solutions to technical problems.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Reduced downtime, optimizing system functionality through regular maintenance and software updates.
Subject Matter Expert
HCL Technologies
04.2013 - 04.2015
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Education
Bachelor of Technology - Electrical Engineering
Gautam Budh Technical University
Greater Noida05-2012
Skills
Customer account management
Software installation
Customer support
Problem resolution
Training and mentoring
Customer service
Technical issues analysis
Customer service expert
Decision-making
Technical troubleshooting
Issue escalation
Product knowledge
Verbal and written communication
Analytical thinking
Technical support
Product troubleshooting
Customer success management
Product training
Support case resolution
Problem-solving
Time management
Problem-solving abilities
Certification
Project management for beginners by Udemy
Additional Information
Linkedin Profile URL- https://www.linkedin.com/in/priyanka-singh-352964324
Timeline
Project management for beginners by Udemy
05-2026
Product Management for beginners by Udemy
05-2026
Microsoft skill AI for everyone
03-2026
AI tools workshop by be10x
03-2026
Lead Technical Support Consultant
Adobe Inc,
05.2015 - 02.2026
Subject Matter Expert
HCL Technologies
04.2013 - 04.2015
Bachelor of Technology - Electrical Engineering
Gautam Budh Technical University