Priyanka SS
Senior Global Travel Invoicing Supervisor
Bengaluru
Summary
Accomplished Senior Global Travel Invoicing Supervisor with a proven track record at NES Fircroft, enhancing team productivity and customer satisfaction through expert project and financial management. Skilled in fostering teamwork and collaboration, significantly reducing employee turnover. Achieved seamless workflow optimizations and excelled in staff mentoring, embodying leadership and problem-solving prowess.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Global Travel Invoicing Supervisor
NES Fircroft
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Invoicing Supervisor
NES Fircroft
01.2021 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Invoice Assistant
NES Fircroft
11.2019 - 01.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Invoice Associate
SAP Concur
11.2015 - 05.2019
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
- Maintained accurate vendor information in the database, ensuring efficient communication and payment processing.
- Enhanced vendor relationships through timely communication, prompt payment, and issue resolution.
- Supported audit preparation process by gathering and organizing relevant documentation related to invoice processing and accounts payable activities.
- Followed-up on past due payments to facilitate prompt collection of payments.
Education
B.com - Accounting And Finance
Sheshadripuram Degree Main College
Bangalore05.2015
Skills
Project Management
Accomplishments
1. Successfully implemented new vendor for process streamline.
2.I was honored with Employee of the month, outstanding leadership and team of the month.
Certification
Leadership Training
Timeline
Chat GPT and AI Tools
09-2024
Leadership Training
06-2024
Senior Global Travel Invoicing Supervisor
NES Fircroft
06.2023 - Current
Invoicing Supervisor
NES Fircroft
01.2021 - 06.2023
Invoice Assistant
NES Fircroft
11.2019 - 01.2021
Invoice Associate
SAP Concur
11.2015 - 05.2019
B.com - Accounting And Finance
Sheshadripuram Degree Main College
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