Priyanka Tiwari
Application Support Analyst
Pune,Maharashtra
Summary
m Technical Profile Basic Google Drive Microsoft PowerPoint JIRA Microsoft Outlook Microsoft Access Network Security Office 365 Cloud Services Competencies Configuration management Performance Optimization User training Application development Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Application Support Analyst
Tata Consultancy Services
Pune
02.2023 - Current
- Answered customer support inquiries via specialized ticket tracking platforms
- Logical access application and tools activities
- Managing the access rights and privileges' as per user roles
- We work on access management and specialized in on-boarding and offboarding of users within the project
- We first get the cases through SharePoint, servicenow,salesforce and then action them using active directory
- Also doing the first level QCA to confirm the action required
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
- Supported users with software, hardware and network issues.Working on IAM .
Sr. Associate
Wipro Pvt. Ltd
Pune
04.2013 - 01.2015
- Working for reputed bank credit card back office process
- Handling customer's complaints, queries and request
- Case study of Customer's complaints and queries
- Validating customer complaints
- Responsible for 100% customer satisfaction
- Lodging refund request or reverting them back for solutions or explanation
- Internal team co-ordination for resolving the case
- Arranging call back to customer
- Keeping customer interaction record in the system.
Admin Executive
Shashi Structural Engineers Pvt. Ltd
Pune
01.2013 - 01.2015
- Coordination with vendors for visiting cards & letter head printing
- Generating MIS Report- Pass bills of office staff( tour bills, transport bills, and daily expenses)
- Coordinating with all contractors and suppliers for office stationary and computer peripherals
- Administrative job, day to day official administrative work
- Cafeteria areas, managing the pantry and cafeteria
- Place order for pantry supplies
- Scheduling meeting and arranging logistic and other materials that may be required for the meeting
- Creating and maintaining employee data base and preparing a comprehensive MIS
- Place order for stationary / computer stationary items.
Education
Accomplishments Xcelerate Warrior Certificate. Continuous Feedback Star Certificate . Certifications Data Scientist2022-12 -
06.2007
Bachelor of Science - Science Education
Purvanchal University
Accomplishments
- 5/8/23, 8:04 PM Finalize Resume -, https://builder.zety.com/resume/final-resume 1/2 Spell Check
- RESUME SECTIONS Heading Professional Summary Technical Profile Competencies Work History Education Accomplishments Certifications Interests Traveling Add a section Download [, _Tiwari_Resume_2] More Options A4 - 210mm x 297mm
- Support Analyst
- Priyanka
- Tiwari
- Contact
- Address
- Pune, India 412307
Additional Information
- https://builder.zety.com/resume/final-resume 2/2 TERMS AND CONDITIONS PRIVACY POLICY ACCESSIBILITY CONTACT US
Skills
- Application Remediation
- Data Analysis
- Product Configuration
- Customer Assistance
- New Features Development
- Training Documentation Development
- Customer-Facing Presentation Skills
- Status Reporting
- Organizational Skills
- Application Implementation
- Technical Support
- User Experience
Timeline
Application Support Analyst
Tata Consultancy Services
02.2023 - Current
Sr. Associate
Wipro Pvt. Ltd
04.2013 - 01.2015
Admin Executive
Shashi Structural Engineers Pvt. Ltd
01.2013 - 01.2015
Accomplishments Xcelerate Warrior Certificate. Continuous Feedback Star Certificate . Certifications Data Scientist2022-12 -
Bachelor of Science - Science Education
Purvanchal University
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
ASHISH BANAITASHISH BANAIT
ENO-3 / Subject Matter Expert at Credit SuisseENO-3 / Subject Matter Expert at Credit Suisse