PRIYANKA TYAGI
DWARKA
Summary
Dynamic professional with 14 years of experience in hospitality and human resources, specializing in guest relations, business development, HR management, and administration. Proven ability to enhance workforce capabilities, develop strategic plans, and improve organizational culture.
Overview
10
10
years of professional experience
Work History
Human Resource & Admin Manager
Tigris Gold Refinery
12.2021 - 7 2024
- Managed recruitment, onboarding, and training programs, ensuring compliance with labor laws
- Developed HR policies and led initiatives to improve employee engagement, resulting in increased productivity.
Business Development Manager
Agnis Bullion House LLP
02.2020 - 08.2021
- Developed growth strategies, enhanced customer value, and secured new business opportunities
- Managed client relationships and coordinated marketing activities to promote services.
Guest Relations Manager
Radisson Blu Plaza, Delhi Airport
12.2018 - 01.2020
- Led a team of 55 members, achieving the highest review scores on TripAdvisor and ReviewPro
- Organized guest activities, maintaining a guest satisfaction score of 9/10.
Guest Relations Manager
The Park, New Delhi
10.2015 - 11.2018
- Supervised front desk operations, implementing the "Rooms Control" initiative to enhance guest satisfaction
- Recognized with multiple awards for exceptional guest service and team performance.
Deputy Guest Relations Manager
The Royal Plaza, New Delhi
12.2014 - 09.2015
- Managed guest profiles and front office reports, contributing to improved operational efficiency.
Guest Relations Executive
Crowne Plaza, Rohini, New Delhi
06.2011 - 11.2014
- Successfully improved guest feedback system, enhancing overall guest satisfaction
- Conducted training programs to ensure departmental compliance with SOPs.
Education
Skills
Strong customer orientation and effective communication skills
Adaptable and proficient in managing diverse responsibilities
Accomplishments
- Best Guest Relations Manager award, North India Hospitality Fraternity (2018).
- Multiple recognitions for outstanding guest feedback on TripAdvisor.
- Promoted within six months at The Park for exceptional performance.
Personal Information
Date of Birth: 12/04/89
References
- Mr. Sujith Chandrasekhran, General Manager, Le Meridian Chennai, 9711006343
- Mr. Ashwini Goela, Cluster General Manager, Radisson Blu Plaza Delhi Airport, 9899000700
- Rohit Arora, General Manager, The Park New Delhi, 9810199664
Timeline
Human Resource & Admin Manager
Tigris Gold Refinery
12.2021 - 7 2024
Business Development Manager
Agnis Bullion House LLP
02.2020 - 08.2021
Guest Relations Manager
Radisson Blu Plaza, Delhi Airport
12.2018 - 01.2020
Guest Relations Manager
The Park, New Delhi
10.2015 - 11.2018
Deputy Guest Relations Manager
The Royal Plaza, New Delhi
12.2014 - 09.2015
Guest Relations Executive
Crowne Plaza, Rohini, New Delhi
06.2011 - 11.2014