PRIYANKA TYAGI
Senior Manager - Human Resource
C 83/4 MohanPuri Maujpur Delhi,Delhi
Summary
A forward-thinking and proactive Human Resources leader with a strong commitment to enhancing organizational success through motivating leadership and strategic involvement in all facets of Human Resource Management. Demonstrated expertise in strategy formulation and execution, manpower planning, team building, organizational direction, control, and resource optimization. Skilled in cultivating strong employee-management relationships to promote performance, engagement, and organizational harmony. Proven ability to lead cross-functional teams and implement HR best practices across multi-location and multicultural environments. Aspiring to contribute dynamic leadership to a respected organization and unlock substantial growth opportunities.
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Manager H.R admin and Operations
Marble City India Ltd.
Mayapuri NewDelhi, Delhi
07.2021 - Current
- Oversees both HR and marketing operations, ensuring alignment between internal culture and external brand messaging.
- Combines leadership in sales strategy with HR operations, focusing on team performance and organizational development.
- Leads talent acquisition and development while driving revenue growth through strategic sales initiatives.
- Directs business growth efforts alongside shaping people strategies to support organizational objectives.
- Focuses on scaling business operations and enhancing employee performance and satisfaction.
- Strategic decision making for the company which includes planning, organizing, directing, controlling, auditing, forecasting, decision making with the management for the company.
- Preparing framework, policies, processes, after alignment with the company resources and opportunities available in the market.
- Manage marketing budgets and ensure cost-effective operations.
- Collaborate with marketing to enhance employer branding initiatives.
- Monitor and improve candidate experience throughout the hiring process.
- Design and execute programs to boost employee engagement and satisfaction.
- Foster a positive organizational culture aligned with company values.
- Conduct regular surveys and feedback sessions to gauge employee morale.
- Oversee performance appraisal systems to ensure fair evaluations.
- Identify training needs and coordinate professional development programs.
- Set clear performance metrics and goals for teams and individuals.
- Plan and execute marketing campaigns to promote company products/services.
- Analyze market trends and adjust strategies accordingly.
- Facilitate communication between different teams to promote synergy.
- Lead cross-departmental projects that enhance organizational efficiency.
- Reduce average hiring time by 20% over the next quarter.
- Achieve a 90% employee retention rate annually.
- Ensure 100% completion of mandatory training programs.
- Attain a minimum of 150% return on investment for marketing campaigns.
- Social media engagement by 25% within six months.
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Sales Coordination
Window Magic India Pvt. Ltd.
05.2015 - 07.2021
- Managed a team of 4–5 sales personnel, tracking daily activities and performance.
- Collaborated closely with the sales team to set appointments and demos, ensuring they had up-to-date support materials to enhance efficiency.
- Acted as the primary contact for clients, addressing inquiries about accounts or products and ensuring smooth operations and issue resolution.
- Maintained Management Information System (MIS) reports using Pre-Sales CRM tools, ensuring accurate tracking of sales activities and client interactions.
- Conducted training programs for field staff and developed new business through architect and builder networks.
- Oversaw backend operations and coordinated client services to ensure seamless delivery and customer satisfaction.
- Fostered a positive team culture and environment that promoted collaboration, innovation, and continuous improvement in area business travel sales coordination efforts.
- Developed a comprehensive knowledge of industry regulations ensuring compliance within all aspects of area business travel sales coordination.
- Trained new staff members on company policies, procedures, and best practices for area business travel sales coordination.
- Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.
- Managed a high-performing sales team, setting goals and providing coaching to drive performance improvements.
- Participated in team meetings to share ideas for improving store performance and increasing sales opportunities.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Boosted sales team performance by implementing comprehensive training programs tailored to individual strengths and weaknesses.
Executive – HR/Admin
Cheema Boilers Ltd.
01.2012 - 03.2013
- Managed HR and Admin operations at branch level.
- Conducted interviews and supported employee engagement activities.
- Coordinated recruitment of sales and marketing engineers.
- Supported offer preparation, proposal coordination, and technical clarifications.
- Enhanced HR policy implementation and performance appraisals.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Direct reportimg to the director of the company and assisting for the office operations.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Answered and redirected incoming phone calls for office.
- Acted as a direct report to the Company Director, assisting with administrative tasks, coordinating office functions, and ensuring smooth daily operations.
Executive – HR/Admin
ICON Cargo Pvt. Ltd.
05.2011 - 11.2012
- Handled recruitment, employee engagement, and administration.
- Maintained employee records and executed performance appraisal systems.
- Used business accounting software for billing and client documentation.
Education
M.Ed -
Maharshi Dayanand University
01-2023
B.Ed -
Chaudhary Ranbir Singh University
01-2019
MBA - HR & Marketing
GGSIPU, Gitarattan International Business School
01.2011
B.Sc - Physical Sciences
Delhi University, Atma Ram Sanatan Dharam College
01-2008
Senior Secondary -
Govt. Girls Sr. Sec. School (CBSE)
01-2005
Matriculation -
Hind Bal Mandir School (CBSE)
01-2003
Skills
Supportive interpersonal skills
undefinedCore Competencies
- Strategic HR Leadership
- Talent Acquisition & Employer Branding
- Employee Engagement & Culture Development
- Performance Management & Training and Development
- Compensation, Benefits & Compliance
- Change Management
- Organizational Development
- Organization behavior
- Operational & Cross-Functional Leadership
- Marketing Operations & Strategy
- CRM (Customer Relationship Management)
Profile Summary
- Over 13 years of progressive experience in Strategic Human Resource Management across diverse industries.
- Proven expertise in talent acquisition, onboarding, and retention strategies aligned with business objectives.
- Skilled in designing and implementing performance management systems and leadership development programs.
- Strong interface between employees and management—ensuring smooth communication, conflict resolution, and alignment of expectations.
- Experienced in negotiating with candidates on their key skills and market worth to ensure mutually beneficial outcomes for both organization and talent.
- Supports management in achieving organizational goals by aligning human capital with strategic business needs through effective planning and communication.
- Adept at formulating HR policies, SOPs, and driving continuous improvement in people practices.
- Proficient in managing compensation, benefits, payroll, and ensuring legal/statutory compliance.
- Leads cross-functional teams with a focus on collaboration, performance tracking, and goal achievement.
- Expertise in HR analytics, CRM, and HRIS tools to support data-driven decision-making and reporting.
- Strong interpersonal, negotiation, and leadership skills with a commitment to fostering a high-performance culture.
Projects Undertaken
Effectiveness of Executive Performance Management System – SAIL
Training and Development – SAIL
Compensation Management System at Executive Level – SAIL
Timeline
Senior Manager H.R admin and Operations
Marble City India Ltd.
07.2021 - Current
Sales Coordination
Window Magic India Pvt. Ltd.
05.2015 - 07.2021
Executive – HR/Admin
Cheema Boilers Ltd.
01.2012 - 03.2013
Executive – HR/Admin
ICON Cargo Pvt. Ltd.
05.2011 - 11.2012
MBA - HR & Marketing
GGSIPU, Gitarattan International Business School
M.Ed -
Maharshi Dayanand University
B.Ed -
Chaudhary Ranbir Singh University
B.Sc - Physical Sciences
Delhi University, Atma Ram Sanatan Dharam College
Senior Secondary -
Govt. Girls Sr. Sec. School (CBSE)
Matriculation -
Hind Bal Mandir School (CBSE)