PRIYANKA Vardhan
Cyber Fraud Executive
Ghaziabad
Summary
Analyze merchants' profile, documents and financial transactions to identify unusual activities.
Investigate suspicious activities and report findings to the appropriate department.
Conduct ongoing monitoring of fraud trends and patterns.
Conduct in-house, telephone and database research
Overview
6
6
years of professional experience
4029
4029
years of post-secondary education
1
1
Certification
Work History
Ministry of Home Affairs (MHA)
Spice Money Limited
12.2023 - 03.2025
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
KYC Analyst
Spice Money Limited
12.2023 - 03.2025
Executive
Cogent (Spice Money)
03.2022 - 06.2023
- Resolved customer complaints promptly and efficiently
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed outbound calls to follow up on orders or provide additional information about products and services
- Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity
- Utilized problem-solving skills to resolve complex customer issues in a timely manner
Executive
iEnergizer
01.2021 - 12.2021
- Designed innovative solutions to resolve challenging problems
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Demonstrated strong communication skills to interact with customers via phone, email and online chat
Exective
Pindla Consultancy (Sales)
09.2019 - 03.2020
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
Education
B.A -
Chaudhary Charan singh University
Intermediate -
U.P. Board
Diploma of Computer Application. (D.C.A) - LITERACY
U.P. Board
M.S office - undefined
Skills
- Customer Service
- Customer Complaint Resolution
- Customer Relationship Management
- Online Chat
- Inbound Customer Service
- Agent Support
- MHA
- AOB
- Nodal Cases
- Data Extraction
Friendly, positive attitude
Problem-solving
Certification
Aviation and Hospitality, Frankfinn Institute of Aviation & Hospitality Training
Timeline
Ministry of Home Affairs (MHA)
Spice Money Limited
12.2023 - 03.2025
KYC Analyst
Spice Money Limited
12.2023 - 03.2025
Executive
Cogent (Spice Money)
03.2022 - 06.2023
Executive
iEnergizer
01.2021 - 12.2021
Exective
Pindla Consultancy (Sales)
09.2019 - 03.2020
M.S office - undefined
B.A -
Chaudhary Charan singh University
Intermediate -
U.P. Board
Diploma of Computer Application. (D.C.A) - LITERACY
U.P. Board
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