Priyanka Verma

· TNI-Responsible for identifying required training for the organization and collating gap identified in each individual/team/department

· Training Calendar-Focused discussion on issues with the performance and expected problems with the respective stakeholders. and accordingly including programs hierarchy wise to prepare the training calendar

· Program Facilitation-By advanced preparation, effective communication, managing the group discussion process and timeliness successfully trained employees on various program

· Learning and Development MIS- L&D requires data to give visibility into dominant trends across the target audience, helping to understand which L&D strategies, content types, and distribution platforms work best for your workforce. So, responsible for maintaining data for all the running programs and publishing the Dashboard on the weekly basis

· Learning Management System-Actively been part of the launch of the LMS at the organization. Made relevant and engaging eLearning content on LMS.Created assessments forms in the LMS, such as pre-and post-learning surveys, short quizzes, or detailed questionnaires. Question types were multiple choice, true and false, list selection and others

· Building a Learning Culture- Always ready to support employees to apply new knowledge/practice on the job and progress in their skills and understanding. Always considered lead by example, using the right platform, use of variety of learning methods and measure for success will build a strong Learning Culture

· To establish & manage national norms on Training Management and monitor adherence on both training quantity and quality through Trainers. This includes: -

Training Process

Centralized assessment mechanism

Location Training Schedules

Trainer/Training resource management

· knowledge and Content management - Managing the entire life cycle of training content design-structure-collate-deliver-improvise through Trainers. This would include Driving and managing the Training Core Group and/or training partners

· conceptualizing and executing all relevant and required support mechanisms like LMS, online web-portal based. “Moments of Truth” call library or any other such tool to enhance learning-curve productivity

· coordinating with internal/external teams like IT, training & functional teams for feedback and participation

· Training MIS and Reports - Collate, analyse, and publish pertinent data/information nationally as mandated by the client requirement and to ensure best practice sharing and implementation

· Facilitate Operation AM and Trainers in all areas pertaining to functional capability management

· Execute any other projects (including transition and ramp up), tasks or activities required to align to national training initiatives and to enhance Training team performance

· To co-ordinate with other support functions like transition, operations, quality, hiring, on process requirements or any other requirements from the client for which the training department is directly responsible

· Directly responsible for meeting all agreed SLAs for the team & process

· Responsible for Monthly / quarterly / yearly reviews with internal training team as well as with clients

· Train the frontline employees of various processes of Vodafone in Delhi region. also conducted Induction Training for the New Joinees

· The job also involves creating content for various Refresher, Module Updation, case studies, MIS report generation, Daily and Monthly Training Dashboard updation. Planning and Rostering Training Room & Induction Batches

· Design the training modules of Product Training and Soft Skills training for various teams of my process

· Handled and Resolved customer query & complaint online

· Accomplished daily target of dispute handling while chating with customer

· Ventured new programs and sessions to improve process knowledge

· Followed & believed in SIX SIGMA process

· Maintained consistency in quality of work

· Served customer with perfect information and courtesy

· Planning strategies to achieve the objectives of the process

· Increased collections manifold and bring it to the present standard

· Suggested new plans for increasing the earnings account wise