Priyanka Walanj
Collection
Pune
Summary
Experienced collections professional with strong track record in managing accounts and improving recovery rates. Skilled in team collaboration, negotiation, and conflict resolution, with focus on achieving measurable results. Adaptable to changing environments, reliable, and driven to meet organizational goals.
Dynamic Collections Manager with over Number years thriving in high pressure, team atmospheres. Extensively trained in Software. Strong team leader with clear record of success meeting revenue and staff retention goals.
Overview
12
12
years of professional experience
Work History
Collection Manager
Poonawallafincorp
01.2026 - Current
- Led collections team to streamline debt recovery processes and enhance operational efficiency.
- Developed and implemented strategies to improve collection rates and reduce outstanding receivables.
- Analyzed accounts receivable data to identify trends, enabling proactive decision-making for collections efforts.
- Collaborated with cross-functional teams to resolve customer disputes and ensure timely payments.
- Conducted regular audits of collections processes, identifying areas for enhancement and ensuring compliance with regulations.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
Collections Agent
Swaraj Associates
06.2015 - 10.2025
- Managed outbound calls to collect overdue payments, ensuring compliance with company policies.
- Negotiated payment arrangements with clients, enhancing customer relationships and satisfaction.
- Documented account interactions accurately in CRM for improved tracking and reporting.
- Resolved client disputes promptly, contributing to enhanced resolution efficiency.
- Maintained up-to-date knowledge of regulations affecting collections practices and procedures.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Provided training support to new hires on collections processes and systems usage.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Used skip tracing and other techniques to locate debtors.
- Handled multiple products ( Tata capital two wheeler write off , Aditya Birla finance Pl&Bl bkt 2 &3 , Credit Finance ZERO to NPA, ICICI CAR LOAN BKT 1 , HDFC BANK PERSONAL LOAN BKT 1 TO 5 , JANA SMALL FINANCE BANK BKT 0
Pune Tools and Calibration
Reception
03.2014 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Commerce - Banking And Finance
Vidya Niketan
Pune03-2018
Timeline
Collection Manager
Poonawallafincorp
01.2026 - Current
Collections Agent
Swaraj Associates
06.2015 - 10.2025
Pune Tools and Calibration
Reception
03.2014 - 05.2015
Bachelor of Commerce - Banking And Finance
Vidya Niketan