Priyanka Yadav

• Interacted with customers and clients to identify business needs and requirements.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Coached team members on productivity strategies to accomplish challenging goals.
• Leveraged project management processes and tools to define and execute projects.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Identified program obstacles and communicated possible impacts to team.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Established milestones and objectives based on input from functional areas and stakeholders.

Client: American Express

Role: Scrum Master

Duration: Aug 2021 - Oct 2022

• Help/Define product roadmap, own entire product delivery end to end. Create and oversee interim milestones for iterative and incremental delivery of value and be accountable for planning, tracking, reporting, delivery, scope, prioritization, estimates, risks, and financials for the client engagement
• Conducting regular impact analysis to assess consequences on other sections of business and ensuring effective quality control processes.
• Improve business processes by adhering to best practices to the software development lifecycle.
• Establish ways of working - Manage Definition of Done, Sprint Dashboard, Burn down Charts, QA Metrics, etc.
• Planning, Review and Retrospective meetings with project team. Track and report project progress to the leadership.
• Served as a Single Point of Contact for the client, involved in project from initiation to closure handling estimation, planning, resourcing, risk management, etc.

Client: American Express

Role: Lead Data Ingestion Engineer

Duration: Jul 2020 – Jul 2021

• Work with Business partners, Product development teams and Data owners to capture requirements and determine the scope of work and technical design to implement it.
• Conduct impact assessment with business and determine high level design and size of effort based on requirement.
• Support the internal team under my director to run learning and career development initiatives, colleague retention, diversity, and inclusion initiatives.
• Assisting team members to do data ingestion pipeline development tasks
• Review development work to ensure CDOT (cornerstone data organization team) standards and best practices are being followed.
• Helping the production support teams to keep the ingestion BAU
• Worked in the India Data localization initiative where a new Amex data lake was build to move India data from US servers.

Client: American Express

Role: Support Lead

Duration: Mar 2018 – Jun 2020

• Monitoring and keeping the ingestions of Batch and real-time ingestions BAU.
• Distributing the tasks to team members in shift, based on the changing priority on production environment.
• Involving different platform related teams for the quick resolution of the high severity issue which leads to total blockage of platform performance
• Providing effective suggestions to development team for resolving bottle necks which are observed during daily support of the platform
• Supporting development team during the deployment of different platform code changes through change management requests in production environment
• Resolving customer queries related to our system
• Mentoring the team to understand the platform and debug the platform issues.

Client: HP

Role: RPA Developer/Scrum Master

Duration: Sep 2017 – Feb 2018

• Architected, Designed and developed an RPA solution which can help complete automation of manual task of around 100 engineers taking multiple man days to accomplish in couple of hours.
• Involved in design and development of framework in UiPath for this RPA solution.
• Did the RPA certification and trained the team to work on the solution and deliver this POC to client within defined timeline.
• Played the scrum master role also for this initiative.

Client: United Airlines

Role: Lead Quality Engineer/Scrum Master

Duration: Apr 2017 – Aug 2017

• Design and Development of a UI automation framework.
• Participate in design and architectural changes.
• Review and execution of plans and test cases.
• Played the scrum master role also for United Airlines client.
• Helped in process improvement and achieving continuous improvement as part of the work culture
• Worked as a Agile coach for the team to change the mindset to adopt Agile.

Client: American Express

Role: Lead Quality Engineer/Scrum Master

Duration: Apr 2016 – Mar 2017

• Mentoring and coaching the team for business and domain.
• Spring Batch Workflow deployment in Linux environment
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Researched and evaluated new techniques and technologies to improve product quality.
• Facilitated process improvements to successfully decrease errors.
• Reported on non-compliance issues and other negative factors discovered during production.
• Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards.
• Developed traceability documentation to aid in investigating faults and defects.
• Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
• Designed and implemented quality control processes to facilitate customer satisfaction.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Developed and maintained relationships with stakeholders to facilitate quality and timely delivery of project.
• Implemented automated systems to improve accuracy and efficiency of engineering processes.

Client: Gathr

Role: Lead Quality Engineer

Duration: Feb 2016 – Mar 2016

• Coordinated with quality control staff to complete inspections.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Supported quality team members during corrective action updates.

• Served clients - Knowhow, 3M, Neustar, Servigistics.
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Coordinated with quality control staff to complete inspections.
• Supported quality team members during corrective action updates.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Writing, reviewing and execution of test documents like test strategy, test plan and test case.
• Mentoring and coaching the QA team.
• Building the test environment and deployment in Linux/Solaris environment.
• Building the automation framework for auto execution of the test scenarios.
• Played the vital role of Agile coach and Scrum master to migrate the project from Waterfall to Scrum (Team size 250-300).
• For Neustar client I started from a team member to team lead as I had served each module of the Neustar project and gained insight of the domain and business.
• Even the journey of scrum project management started from this project where I got the opportunity to learn and earn scrum knowledge and become a team coach.