Priyanka Yadav

Experienced Customer Support Engineer with a strong background in user support and root cause analysis. Advanced knowledge of HTML and CSS operations to resolve issues from start to finish. Thrives in remote and desk-side environments. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in managing customer relationships, delivering effective solutions, and coordinating cross-functional teams for customer success and business growth. Seeking a challenging position to utilize expertise and contribute to a dynamic team's success.

• Provided support to customers with pre-purchase related issues, returns, renewals, and font-related concerns.
• Conducted email and chat support with customers and cross-functional teams within the organization.
• Generated leads based on defined criteria for the Sales Team, delivering relevant information to enhance company revenue.
• Assisted in the creation of standardized text for the Knowledge Base in Salesforce and help Centre articles on web portal.
• Trained new hires on team processes, websites, and internal tools for customer assistance.
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Managed a high volume of customer calls and emails, ensuring timely resolution of all inquiries.
• Collaborated with cross-functional teams to identify and implement process improvements for an enhanced customer experience.
• Maintained accurate records of customer interactions and followed up to ensure satisfaction and retention.