PRIYANKA BALASAHEB DAGADE

Public Cloud Operations:-We are supporting more than 15 customers for IAAS services.Customers are like Kesko,Mesta,Orion,Kemira,Wartsila,Stora Enso,Kemira,Posti,Afry,DNA,Lassila & Tikanoja,SKF alert,RPA as Services,Lahitapiola.

Roles and responsibilities handled as - Cloud Technical Specialist

• As an Azure Cloud Technical Support Engineer, worked on technically challenging areas of networking, compute, VMs and storage to resolve customer problems on a timely manner.
• Worked on escalated tasks related to inter-connectivity issues, complex cloud-based identity management, service interruptions with Virtual Machines and associated virtual storage issues.
• Managed and Created Storage Account in Azure Portal. Worked on creating images of Virtual Machines and attaching disk storage to them. Also managed virtual network endpoints for these hosts on Azure Portal.
• Had experience of deploying VMs, Storage, Network and Backup/Restore activities and also with PowerShell ScriptWorked on increasing subscription limits and upgrading of customer accounts.
• Successfully led a new initiative of Chat support and built a team of 6 engineers around my work.
• Exposed to working with various issue severities and in appropriately engaging specialized teams without impacting the customer experience.
• Developed and maintained knowledge base articles to help rest of the team to handle recurring issues effectively.
• Work closely with the program management / product group for onboarding of newly released features.
• Worked on Microsoft Azure (Public) Cloud to provide laaS support to client. Create Virtual Machines through Power Shell Script and Azure Portal.
• Manage and Create Storage Account in Azure Portal.
• Capture an image of a Virtual Machine. Attaching a Disk to a Virtual Machine. Manage and create Virtual Network and End Points in Azure Portal.
• Deploying VM's, Storage, Network through PowerShell Script.
• Coordinating with Microsoft for increasing subscription limit like- Core limit and Cloud Services. Handling and Resolving Client's Issues remotely.
• Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings.
• Hands on experience in Azure Development, worked on Azure storage, Azure SQL Database, Virtual machines.
• Experience in migrating the existing v1 (Classic) Azure infrastructure into v2 (ARM).
• Have familiarity with Azure Kubernetes and Dockers.

OR: (Open Reach) :- OpenReach is a functional division of Telecommunications Company BT that owns and maintains the telephone wires, ducts, cabinets, and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network

Roles and responsibilities handled as -,

• Primary responsibilities to e-recording & maintaining data as per client requirement on Citrix Receiver Application which is PIPER (Physical Inventory of Planners & E-records)
• It is mainly needed to record on PIPER and maintains the physical network wiring from the MDF exchange into end customers' premises on behalf of communication providers which sell services directly to end customers
• Mainly Working on Copper and Fiber Job packs and as Per Job Requirement we need to create, update, recover, and terminate Network using model Paulette like Equipment, Structure, Cables, joints, Duct (TCODE, YCODE, DP, PCP, MDF)
• Providing E (Receiver) to D (Distribution) connection from MDF-PCP-DP-End customer Premises using Polyethylene Copper, Fiber, Ethernet, infrared fiber optic, armored cables

Team related activities:

• Worked as Floor Support, helping team leader in process building exercises in liaison with various departments.
• Mentoring new agents about the process and coordinating with quality
• Assisted with day-to-day operations, working efficiently and productively with all team members.

SITA: (Society of International Telecommunication in Aeronautiques)

SITA is the world's leading specialist in air transport communication and information technology (IT) solutions

Online configuration of Routers using various software tools

Validates all technical details before configuring and commercial validation of Airlines customer

Roles and responsibilities handled as ASA

• Primary responsibilities to resolve customer complaints via email and phone
• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries
• Attend conference call meetings and provide inputs/details related to all activities of Portal job function on a need be basis
• Timely escalation of any process level issues, Attend Training programs and Mentor new team staff
• Customer focus - understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions
• Problem determination, workaround resolution, root cause analysis, major incident management and ensure that solution and application support documentation is maintained to the highest quality and accuracy
• Preparation of volumes report, quality reports, ensuring that the MIS is recorded accurately and on time

Team related activities:

• Worked as Floor Support, helping team leader in process building exercises in liaison with various departments
• Mentoring new agents about the process and coordinating with quality
• Have been Volunteer for team initiatives, either by directly participating or by helping with necessary inputs
• Conducts daily handover session for updates.