Priyanka John Lunday
Thiruvananthapuram
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department targets by delivering strong output to achieve metrics. Mentors new hires in call handling and does internal call audits.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate
Allianz Partners
03.2022 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Coached new team members on service techniques and provided scoring through internal audits.
- Stepped up to assist customer service agents who had customers online with complaints and issues during times (Supervisor calls).
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Serves as the spokesperson for leave , swap or slide requests and handles teams learning hours.
- Organizing activities has encouraged me to be apart of team engagement.
Education
Diploma in Nursing And Midwiferey -
Nightingale College of Nursing
Bangalore12.2020
12th - Commerce
The Oxford School.
Thiruvananthapuram04.2016
Skills
- Customer Service
- Interpersonal Communication
- Call Control
- Escalation Management
- Staff Training
- Customer Support
- Collaboration Skill
- Quality Assurance
- Time management
- Adaptability
Timeline
Senior Customer Service Associate
Allianz Partners
03.2022 - Current
Diploma in Nursing And Midwiferey -
Nightingale College of Nursing
12th - Commerce
The Oxford School.
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