Priyanka Kumari Shah
Fraud Analyst
Ahmedabad,GJ
Summary
Detail-oriented Fraud Analyst with proven expertise in fraud detection and check verification within banking operations. Strong analytical and time management skills enable accurate investigations, regulatory compliance, and effective risk mitigation.
Overview
3
3
years of professional experience
Work History
Team Member
BA Continuum private limited (Bank of America)
Gandhinagar, Gujarat
09.2023 - Current
- Analyze and investigate fraudulent deposit transactions, including checks, to identify potential risk
- Review and verify altered, counterfeit, and forged checks in accordance with banking policies
- Perform CRO live calls with other bank associates to validate the check's authenticity
- Conduct IVR verification calls using automated banking systems for confirmation
- Prevent financial loss by identifying invalid, high-risk, or suspicious checks before payment
- Ensure adherence to Bank of America fraud prevention policies and compliance standards
- Supported the MWD (Mobile Wallet Deposit) fraud detection program for approximately 5 months
- Monitor emerging fraud trends and apply risk mitigation strategies to reduce exposure
Customer Service Associate
India Mart
Ahmedabad (WFH)
05.2023 - 09.2023
- Handled customer inquiries related to buying requirements over phone calls
- Assisted customers with seller information and product-related support
- Ensured timely resolution of queries while maintaining service quality
- Improved customer satisfaction through clear communication and problem-solving
Academia Administrator
Goldsmith Institute of advanced research
Satna, Madhya Pradesh
09.2022 - 07.2023
- Managed student admissions and academic documentation
- Coordinated virtual seminars, workshops, and training sessions
- Provided administrative and academic support to students and faculty
- Maintained records and assisted in institutional operations
Education
Bachelors of Commerce - B.Com (CA)
A.K.S University
SATNA, MP07-2021
INTERMEDIATE - Commerce( CBSE BOARD)
C.M.A HR.SECONDARY SCHOOL
SATNA, MP04-2018
HIGH SCHOOL - CBSE BOARD
C.M.A HR. SCONDARY SCHOOL
SATNA,MP04-2016
Skills
- Deposit Fraud Detection (DFD)
- Check Verification & Validation
- Fraud Investigation & Analysis
- Counterfeit, Altered & Forged Check Identification
- CRO & IVR Call Handling
- Risk Assessment & Loss Prevention
- Compliance & Documentation
- Data Analysis & Reporting
- Time Management & Problem Solving
- Customer Relationship Management
- Microsoft Office (Excel, Word, PowerPoint)
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Accomplishments
I have won various certificates and awards in dancing and Kho-Kho
Timeline
Team Member
BA Continuum private limited (Bank of America)
09.2023 - Current
Customer Service Associate
India Mart
05.2023 - 09.2023
Academia Administrator
Goldsmith Institute of advanced research
09.2022 - 07.2023
Bachelors of Commerce - B.Com (CA)
A.K.S University
INTERMEDIATE - Commerce( CBSE BOARD)
C.M.A HR.SECONDARY SCHOOL
HIGH SCHOOL - CBSE BOARD
C.M.A HR. SCONDARY SCHOOL