Anindita Tah
Bengaluru
Summary
Results-driven Executive Housekeeper with extensive experience in housekeeping management. Led housekeeping operations in prestigious hotels, ensuring high standards of cleanliness and guest satisfaction through effective team supervision and quality inspections. Skilled in scheduling, budget reporting, and human resources management, with a focus on optimizing resources and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Executive Housekeeper
The Den Bengaluru
Bengaluru
05.2025 - Current
- Directed all housekeeping operations for luxury guest rooms, suites, public areas, and back-of-house facilities, ensuring exceptional cleanliness and presentation standards.
- Managed and supervised housekeeping supervisors, room attendants, public area attendants, and laundry staff, maintaining high productivity and service excellence.
- Conducted regular quality inspections to ensure compliance with luxury brand standards, health regulations, and guest expectations.
- Developed staff schedules, training programs, and performance evaluations to enhance operational efficiency and employee engagement.
- Coordinated closely with Front Office, Engineering, Laundry, and Guest Relations departments to ensure seamless guest experiences and room readiness.
- Oversaw inventory management of linens, guest amenities, cleaning supplies, and equipment while maintaining cost-control measures.
- Handled VIP guest room preparations, special requests, and service recovery initiatives to achieve high guest satisfaction scores.
- Implemented housekeeping procedures, standard operating procedures (SOPs), and quality assurance programs to maintain five-star service standards.
- Monitored departmental budgets, labor costs, and procurement activities to optimize operational performance.
- Ensured strict compliance with health, safety, sanitation, and environmental standards throughout the property.
- Led recruitment, onboarding, coaching, and development of housekeeping personnel, fostering a culture of professionalism and service excellence.
- Managed deep-cleaning projects, renovation support, and preventive maintenance coordination to preserve the property's luxury appearance and functionality.
Executive Housekeeper
Sterling Mac Hotel
Bengaluru
12.2016 - 04.2025
- Successfully prepared and managed the annual housekeeping budget, optimizing resource allocation and ensuring cost-effective operations.
- Demonstrated strong human resources management skills by effectively hiring, training, scheduling, and evaluating the performance of housekeeping staff.
- Planned and coordinated the activities of the housekeeping manager, supervisors, and their crew, ensuring efficient and smooth operations.
- Established and implemented operating procedures and standards, resulting in improved cleanliness and guest satisfaction.
- Efficiently handled administrative tasks, including inventory management, procurement, and record-keeping.
- Conducted regular inspections to ensure adherence to cleanliness and quality standards, taking corrective actions as necessary.
- Organized and conducted on-the-job training programs for housekeeping staff, evaluating their effectiveness and providing ongoing support and guidance.
- Maintained clear and concise documentation of procedures, standards, and training materials, facilitating consistency and knowledge transfer within the team.
Executive Housekeeper
Solitaire Hotel
Bengaluru
03.2016 - 12.2016
- Developed and implemented a comprehensive housekeeping system and procedure, resulting in improved efficiency and cleanliness standards.
- Prepared detailed reports for management, providing valuable insights and information for decision-making.
- Planned, controlled, and supervised horticulture activities, ensuring the maintenance of a visually appealing and well-maintained landscape.
- Verified supplies consignments, ensuring the availability of necessary resources for smooth operations.
- Approved the functional manual of the department, establishing clear guidelines and protocols for housekeeping staff.
- Maintained consistent and effective communication with team members and management, ensuring a smooth flow of information and addressing any concerns or issues promptly.
Assistant Manager Housekeeping
Suryagarh
Jaisalmer
12.2014 - 01.2016
- Attending and resolving guest complaints.
- Pay particular attention while organizing pest eradication activities.
- Maintain clear and efficient communication and coordinate with the Front Office and other departments of the hotel.
- Lead team to build an operational plan.
- Conduct staff performance assessment process.
- Manage guest concerns and feedback.
Senior Housekeeping Executive
Gokulam Park
Kochi
05.2013 - 07.2014
- Led a team of housekeeping staff, effectively managing workplace relations and promoting diversity and inclusion.
- Developed and implemented an operational plan, optimizing efficiency and ensuring high-quality service delivery.
- Initiated and led a service improvement initiative, resulting in a 20% increase in customer satisfaction ratings.
- Provided coaching and guidance to team members, enhancing their service performance and fostering a culture of continuous improvement.
- Maintained clear and open communication with team members, promoting a positive and collaborative work environment.
- Consistently met and exceeded performance targets, ensuring the highest standards of cleanliness and hygiene were maintained.
Lead Associate
Sheraton Hotel
Bengaluru
03.2011 - 11.2012
- Demonstrated strong problem-solving and decision-making skills as a Lead Associate at Sheraton Hotel, Bangalore.
- Effectively managed guest experience, ensuring high levels of satisfaction and repeat business.
- Proactively resolved guest issues and complaints, maintaining a positive and welcoming environment.
- Supervised and trained a team of associates, promoting a culture of excellence and professionalism.
Internship
Lalit
Goa
10.2009 - 03.2010
- Completed an internship at Lalit from 2009-10 to 2010-03, gaining valuable hands-on experience in the industry.
- Developed and honed essential skills and knowledge relevant to the field.
- Exhibited strong work ethic and eagerness to learn, consistently delivering quality results beyond expectations.
- Assisted with diverse tasks and projects, enhancing workflow and supporting team objectives.
- Collaborated effectively with team members, fostering a positive and productive work environment.
- Adapted to new challenges and responsibilities, demonstrating flexibility and a proactive approach to problem-solving.
Education
BHM -
Durgapur Society of Management Science
01-2011
Skills
- Housekeeping operations
- Laundry operations
- Linen operations
- Cleaning equipment
- Deep cleaning
- Room assessments
- Quality control
- Inventory management
- Budget oversight
- Payroll management
- Financial management
- Operational optimisation
- Training employees
- Employee training
- Training development
- Housekeeping training
- Department coordination
- Team development
- Issue resolution
- Effective communication
- Communication coordination
- Customer excellence
- Client relations
- Leadership training
- Leadership qualities
- Attention to detail
- Collaborative work
- Constructive mindset
- Performance assessment
- Leadership qualities
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Bengali
Upper Intermediate
B2
Custom
- Painting
- Dance
Timeline
Executive Housekeeper
The Den Bengaluru
05.2025 - Current
Executive Housekeeper
Sterling Mac Hotel
12.2016 - 04.2025
Executive Housekeeper
Solitaire Hotel
03.2016 - 12.2016
Assistant Manager Housekeeping
Suryagarh
12.2014 - 01.2016
Senior Housekeeping Executive
Gokulam Park
05.2013 - 07.2014
Lead Associate
Sheraton Hotel
03.2011 - 11.2012
Internship
Lalit
10.2009 - 03.2010
BHM -
Durgapur Society of Management Science