Travel, Cooking,
Priyanka R Shinde
AWS Solution Architect
Pune
Summary
PERSONAL SUMMARY: Resourceful Solution Architect with 12 years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. Excellent communication skills and extensive experience working with clients and partners. Fluent in speaking and understanding language. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 12 years of experience in similar roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Solutions Architect
Amazon
09.2019 - Current
- Help your customers plan their successful cloud journey
- Solve complex, technical challenges so your customers can focus on their business
- Building relationships to understand our customers and partners is key
- As a trusted technical advisor, you’ll use your interpersonal skills to influence a variety of stakeholders from technical teams to executives
- Supervised deployments and provided troubleshooting and user support.
- Provided support during customer implementations and applied industry best practices.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Installed, integrated and deployed product in client environments.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
Assistant Manager
Swipe Technologies Pvt Ltd
03.2015 - 11.2017
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Collaborated with other departments to establish productive and timely completion of projects.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader
Swipe Technologies Pvt Ltd
05.2013 - 03.2015
- Ensuring the team is motivated, monitored and measured in line with company targets and performance standards
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed
- Producing accurate reports on team performance for senior managers
- Preparing daily workloads for staff & co-ordinating the daily allocation of work
- Taking care of monthly and quarterly performance of each executive
- Evaluated customer service staff performance and provided constructive feedback.
- Dealing with and resolving problems and issues which arise
- Working with the sales and marketing team to drive sales forward
- Mentoring and training up junior and new staff
- Preparing Review reports weekly and monthly.
Sr. Executive
Swipe Telecom LLP
08.2012 - 04.2013
- Handling Escalated Calls
- Taking care of the team in absence of team leader
- Taking Care of CRM and Reports
- Worked in Online Marketing department in the absence of marketing team for 8 months
- Handling Outbound and Inbound Calls
- Replying Emails on received from the customers
- Responsible for doing sales.
L1 technician
Techno E net Call Center Pvt Ltd & Sigma Solutions
01.2012 - 07.2012
- Responsible for handling Outbound Calls
- Responsible for trouble shooting PC's
- Responsible for selling service packages.
Operations team
Kingfisher
10.2011 - 12.2011
- Responsible for handling platinum customers
- Responsible for answering all the queries questioned by ground staff and management
- Responsible for replying to emails received from management and clients
Customer Care Executive
Tech Mahindra
12.2010 - 09.2011
- Worked in Pilot batch process - T24
- Responsible for handling inbound calls
- Responsible for taking care of the team in absence of Team leader and floor supervisors
- Held trainings for new joiners
- Cracked IJP after 6 months and was selected for O2 - International Process.
Education
Bachelor of Science - Maths
Malwanchal
04.2001 -
12th - undefined
BMS Women's college
10th Ahalaya - undefined
Bai's High School
AWS Solution Architect
Skills
E-Mail, Internet communication skillsundefined
Certification
AWS Solution Architect
Interests
Timeline
Solutions Architect
Amazon
09.2019 - Current
Assistant Manager
Swipe Technologies Pvt Ltd
03.2015 - 11.2017
Team Leader
Swipe Technologies Pvt Ltd
05.2013 - 03.2015
Sr. Executive
Swipe Telecom LLP
08.2012 - 04.2013
L1 technician
Techno E net Call Center Pvt Ltd & Sigma Solutions
01.2012 - 07.2012
Operations team
Kingfisher
10.2011 - 12.2011
Customer Care Executive
Tech Mahindra
12.2010 - 09.2011
Bachelor of Science - Maths
Malwanchal
04.2001 -
12th - undefined
BMS Women's college
10th Ahalaya - undefined
Bai's High School
AWS Solution Architect