Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Priyanka R Shinde

AWS Solution Architect
Pune

Summary

PERSONAL SUMMARY: Resourceful Solution Architect with 12 years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. Excellent communication skills and extensive experience working with clients and partners. Fluent in speaking and understanding language. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 12 years of experience in similar roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certification
1
1
Language

Work History

Solutions Architect

Amazon
09.2019 - Current
  • Help your customers plan their successful cloud journey
  • Solve complex, technical challenges so your customers can focus on their business
  • Building relationships to understand our customers and partners is key
  • As a trusted technical advisor, you’ll use your interpersonal skills to influence a variety of stakeholders from technical teams to executives
  • Supervised deployments and provided troubleshooting and user support.
  • Provided support during customer implementations and applied industry best practices.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Installed, integrated and deployed product in client environments.
  • Worked with clients post-implementation on user testing, debugging, support and maintenance.

Assistant Manager

Swipe Technologies Pvt Ltd
03.2015 - 11.2017


  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Team Leader

Swipe Technologies Pvt Ltd
05.2013 - 03.2015
  • Ensuring the team is motivated, monitored and measured in line with company targets and performance standards
  • Responsible for making sure that any gaps in performance or quality are quickly identified and addressed
  • Producing accurate reports on team performance for senior managers
  • Preparing daily workloads for staff & co-ordinating the daily allocation of work
  • Taking care of monthly and quarterly performance of each executive
  • Evaluated customer service staff performance and provided constructive feedback.
  • Dealing with and resolving problems and issues which arise
  • Working with the sales and marketing team to drive sales forward
  • Mentoring and training up junior and new staff
  • Preparing Review reports weekly and monthly.

Sr. Executive

Swipe Telecom LLP
08.2012 - 04.2013
  • Handling Escalated Calls
  • Taking care of the team in absence of team leader
  • Taking Care of CRM and Reports
  • Worked in Online Marketing department in the absence of marketing team for 8 months
  • Handling Outbound and Inbound Calls
  • Replying Emails on received from the customers
  • Responsible for doing sales.

L1 technician

Techno E net Call Center Pvt Ltd & Sigma Solutions
01.2012 - 07.2012
  • Responsible for handling Outbound Calls
  • Responsible for trouble shooting PC's
  • Responsible for selling service packages.

Operations team

Kingfisher
10.2011 - 12.2011
  • Responsible for handling platinum customers
  • Responsible for answering all the queries questioned by ground staff and management
  • Responsible for replying to emails received from management and clients

Customer Care Executive

Tech Mahindra
12.2010 - 09.2011
  • Worked in Pilot batch process - T24
  • Responsible for handling inbound calls
  • Responsible for taking care of the team in absence of Team leader and floor supervisors
  • Held trainings for new joiners
  • Cracked IJP after 6 months and was selected for O2 - International Process.

Education

Bachelor of Science - Maths

Malwanchal
04.2001 -

12th - undefined

BMS Women's college

10th Ahalaya - undefined

Bai's High School

AWS Solution Architect

Skills

E-Mail, Internet communication skillsundefined

Certification

AWS Solution Architect

Interests

Travel, Cooking,

Timeline

Solutions Architect

Amazon
09.2019 - Current

Assistant Manager

Swipe Technologies Pvt Ltd
03.2015 - 11.2017

Team Leader

Swipe Technologies Pvt Ltd
05.2013 - 03.2015

Sr. Executive

Swipe Telecom LLP
08.2012 - 04.2013

L1 technician

Techno E net Call Center Pvt Ltd & Sigma Solutions
01.2012 - 07.2012

Operations team

Kingfisher
10.2011 - 12.2011

Customer Care Executive

Tech Mahindra
12.2010 - 09.2011

Bachelor of Science - Maths

Malwanchal
04.2001 -

12th - undefined

BMS Women's college

10th Ahalaya - undefined

Bai's High School

AWS Solution Architect

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Priyanka R ShindeAWS Solution Architect