Manoj Edwin
Jaipur
Summary
Dynamic Learning and Development Manager with a proven track record at Manglamplus Medicity Hospital, excelling in curriculum development and employee training. Achieved significant improvements in staff performance and compliance training, fostering a culture of excellence and accountability. Adept at cost management, driving operational efficiency while enhancing service quality.
Overview
44
44
years of professional experience
Work History
Learning and development Manager, Head of patient care services, Executive Housekeeper and Food and beverage manager
Manglamplus Medicity Hospital
Mansarovar
04.2025 - 09.2025
- :
- - Managed meal service for over 400 staff members, coordinating breakfast, lunch, and dinner schedules.
- - Administered comprehensive laundry services for patient and staff linens across the hospital.
- - Trained hospital staff on non-clinical subjects, emphasizing hygiene, grooming standards, and telephone etiquette.
- - Collaborated with housekeeping to maintain exceptional cleanliness in all hospital facilities.
GENERAL MANAGER
AVANTICASA HOSPITALITY LLP
05.2024 - 11.2024
- Maximized profitability through adept cost and labor systems management.
- Developed business plans by assessing restaurant demand to drive strategic growth.
- Implemented standard operating procedures to sustain consistent productivity and service quality.
- Orchestrated recruitment, training, and orientation to meet restaurant and bar objectives.
- Cultivated patron loyalty through targeted marketing, advertising, and community initiatives.
- Directed purchases and inventory with accounts manager to maintain fiscal responsibility.
- Enforced sanitation standards to maintain a safe and healthy facility.
- Enhanced industry knowledge by monitoring emerging hotel trends.
FOOD & BEVERAGE MANAGER
SAWAI MAN MAHAL JAIPUR
Jaipur
04.2022 - 03.2024
- Directed operations of food and beverage department, enhancing service quality through strategic evaluation.
- Recruited and trained staff, ensuring adherence to high performance standards.
- Managed shift scheduling, optimizing workforce efficiency across operations.
- Monitored staff performance and provided actionable feedback, fostering continuous improvement.
- Controlled inventory purchases while maintaining cost-effective practices.
- Oversaw revenue and expense monitoring, ensuring profitability through effective financial management.
- Ensured compliance with health and safety regulations throughout all operations.
- Negotiated supplier agreements for food and beverage products and catering services.
Restaurant Manager
Taj Rambagh Palace
Jaipur
04.2008 - 03.2022
- Achieved highest sales on New Year's Eve at Rajput Room, setting a record for the venue.
- Exceeded performance targets twice for Rajput Room, demonstrating consistent excellence.
- Managed Veranda Cafe during peak season, maximizing revenue while ensuring minimal customer complaints.
- Implemented cost-saving processes in department, maintaining beverage cost below 20% at Rajput Room.
- Monitored compliance with standards to ensure quality and service expectations were consistently met.
- Recognized as role model for food and beverage service during quarters of 2012 and 2014.
- Groomed one associate as catering assistant and one as assistant manager, achieving zero attrition within capacity.
- Led initiatives to enhance operational efficiency and team development in fast-paced environments.
Assistant Restaurant Manager
Taj Rambagh Palace
Jaipur
07.2003 - 04.2008
- Independently launched Steam Night Club, achieving record revenue with a team of 4 associates.
- Oversaw operations of all-day dining restaurant, improving guest experience through streamlined service.
- Developed and executed strategies across food and beverage outlets, driving customer satisfaction and engagement.
- Developed systems and procedures to improve cost efficiency and guest satisfaction.
- Conducted staff training to ensure exceptional service standards.
- Completed departmental revenue reports to analyze financial performance.
- Coordinated indoor and outdoor events for diverse clientele, ensuring memorable experiences tailored to individual needs.
- Attended ‘train the trainer’ workshop at Umaid Bhawan Palace, Jodhpur.
Catering Assistant (Supervisor)
Rambagh Palace
Jaipur
04.1994 - 07.2003
- Planned and executed various banquet events, both indoor and outdoor.
- Coordinated strategic planning and execution for successful banquet events.
- Supported catering operations across multiple venues, enhancing service delivery.
- Managed progressive operations of multi-cuisine restaurant, ensuring high standards.
- Conceptualized and developed new menu, offering diverse selections while controlling costs.
- Facilitated staff training sessions to ensure consistent guest experiences.
- Leveraged strong communication skills to improve guest satisfaction across department.
- Trained in kitchen operations for six months to enhance food and beverage knowledge.
Front Office
Rambagh Palace
Jaipur
10.1981 - 03.1993
- Began employment at Rambagh Palace on October 5, 1981.
- Was promoted at the front office as a receptionist.
- Coordinated all arrivals and departures manually, maintaining accuracy and guest satisfaction during a time without computers.
- Oversaw room reservations for one year, ensuring optimal occupancy and guest experiences.
- Operated telephone systems for five years, ensuring efficient communication and guest services.
- Received recognition as best employee of the year on two occasions.
Education
Under graduate -
Rambagh Palace
JaipurSkills
- Curriculum development
- Instructional design
- Employee training
- Performance evaluation
- Compliance training
- Training administration
- Cost management
Accomplishments
- Initialized a new process of interactive briefing wherein associates will discuss in accordance with the designated role, which has been suggested for ‘Best in Taj’ practices for the entire group.
- Initialized a new process of Interactive debriefing for managers wherein managers will discuss their interaction and feedback from guests which helped to customize the services and enhance the guest experience.
- Awarded Role Model for F and B service for quarters of 2012, 2014, and 2019.
- Done Cross Exposure Trainings at Taj Mahal Delhi and Taj Palace Delhi (Twice at both hotels).
- Attended 1 week catering assistants training programme at IHM Aurangabad.
- Levels achieved through the STARS program – COO’s level (Y2012) and Platinum level (Y2010).
- Executive of the month May – June 2011.
- Prepared a wine module with all the 165 wine labels in the menu for staff training and awareness.
- Executive of the month for September 2009 and May 2010.
- Role Model for F and B service for the quarter of July to September 2008.
- Attended Certified Wine Training session by Albert Bichot.
- Done Cross Exposure Training in Lake Palace Udaipur July 2011 and Rambagh Palace Jaipur May 2008.
Hobbies and Interests
- Fishing
- Sports
- Cooking
- Wildlife photography
- Food and beverage consultant
Personal Information
- Height: 5.8" - 175 cms
- Father's Name: Late Mr. Nibolson Edwin
- Date of Birth: 03/23/63
- Marital Status: Married
Timeline
Learning and development Manager, Head of patient care services, Executive Housekeeper and Food and beverage manager
Manglamplus Medicity Hospital
04.2025 - 09.2025
GENERAL MANAGER
AVANTICASA HOSPITALITY LLP
05.2024 - 11.2024
FOOD & BEVERAGE MANAGER
SAWAI MAN MAHAL JAIPUR
04.2022 - 03.2024
Restaurant Manager
Taj Rambagh Palace
04.2008 - 03.2022
Assistant Restaurant Manager
Taj Rambagh Palace
07.2003 - 04.2008
Catering Assistant (Supervisor)
Rambagh Palace
04.1994 - 07.2003
Front Office
Rambagh Palace
10.1981 - 03.1993
Under graduate -
Rambagh Palace