Priyanka Rani Bag
Cloud Security Engineer(TSE)
Bengaluru,
Summary
Cloud Security Engineer (Technical Support-CASB) with 5.5 years of experience, willing to accept new role with an organization where I can utilize my skills and work experience for the growth of the Organization and allowing self to enhance my skills to be in line with innovative and competitive technical world while being resourceful & flexible.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
Cloud Security Engineer(CASB)
Mcafee Enterprise/ Skyhigh Security
Bengaluru
03.2022 - Current
- Working as a CASB Product Support Engineer for the Enterprise Customers in troubleshooting and achieving their use cases and reports any bugs to Development.
- Collaborating with PS, CSM,TAM to address customer's issue quickly.
- Driving the service requests reported by the customer via web/phone and by partnering with the internal cross-functional team leading to the effective and early resolution.
- Working on technologies like DLP, Threat Protection, SAML.
- Replicating the issues reported by customer in-house.
Network Support Engineer
Vodafone Idea limited
Hyderabad
12.2020 - 03.2022
- Performed major activities like LAC Change, 2g/ 3g site creation and level definition
- Analyzed Network KPIs, memory & capacity, TAS of IMS / VOLTE Network
- Diagnosed and executed resolution for network and server issues
- Monitored network capacity and performance to diagnose and resolve complex network problems, analyzed, troubleshot and enhanced network performance to drive efficiency
- Acquired and maintained advanced knowledge of networking protocols and planned implementation of network enhancements and upgrades.
Fault Management Engineer
Altran Technologies
Noida
06.2019 - 12.2020
- Handled all L2 level escalations and critical issues, analyzed Network KPIs, memory & capacity, TAS of IMS / VOLTE Network
- Clear code reports for basic analysis & troubleshooting (GSMTOX &WIRESHARK), SIP Error codes for basic analysis
- Investigated and resolved incidents within period as per SLA
- Logged in to nodes using putty for health check and for IMSI details
- Met with customer (Bharti Airtel) onsite to better understand project needs, discuss potential technical issues and resolve concerns
- Coordinated with network planning team for critical issues.
Network Planning Engineer
Evolve Technologies
Gurgaon
03.2018 - 04.2019
- Worked as Network Planning & Optimizing Engineer in Nokia for IMS Volte project (Airtel)
- Prepared Technical Planning Data of HLR, HSS & ONENDS
- Analyzed daily basis TPS, CPU Load, Memory of NTHLR, HSS, BDSA & RDSA
- Weekly Capacity utilization of NT-HLR, HSS & IMS Subscriber capacity and trigger into planning team
- Provided support to the circle team
- Managed, tracked and coordinated problem resolution and escalation processes.
Education
Bachelor of technology - Electronics & Telecommunication
CV Raman College of Engineering
Bhubaneswar 08.2013 - 05.2017
Intermediate -
Vedbyas Resd. College
06.2010 - 04.2012
High School
Laxmipat Singhania School
Rayagada 04.2001 - 04.2010
Skills
Experienced Network Support Engineer with good exposure on CASB, DLP, Cloud Security, Security Policy,Security Information and Event Management (SIEM), SMTP, Networking, AWS Cloud technology, TCP/IP, OSI, TCP Protocols, NAT, IPv4, VPN, DHCP, DNS, HTTP/HTTPs, ARP/RARP/PARP/GARP, FTP, SDN, Firewalls, NFV, Packet Capture, Wireshark
Accomplishments
Tools used:
- JIRA: To find and store information about bugs and feature requests, to track, plan and roadmap new product releases and to coordinate with engineering team.
- KIBANA: To check backend logs and find the error
- DRUID: to check stored data of customers
- Wire-shark: Packet analysis & Basic trouble shooting
- NetAct (Nokia): The NEs are monitored during an operation, using the monitorcomponent of the NetActGUI
- Citrix Receiver: All NEs are accessed through citrix remote desktop providedby Airtel
- MYCOM: For fetching, analyzing & triggering reports of all the nodes present in IMS
Timeline
Cloud Security Engineer(CASB)
Mcafee Enterprise/ Skyhigh Security
03.2022 - Current
Network Support Engineer
Vodafone Idea limited
12.2020 - 03.2022
Fault Management Engineer
Altran Technologies
06.2019 - 12.2020
Network Planning Engineer
Evolve Technologies
03.2018 - 04.2019
Bachelor of technology - Electronics & Telecommunication
CV Raman College of Engineering
08.2013 - 05.2017
Intermediate -
Vedbyas Resd. College
06.2010 - 04.2012
High School
Laxmipat Singhania School
04.2001 - 04.2010
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