Priyanka S Reddy
Bengaluru
Summary
Skilled Process Trainer successful at assisting different teams in understanding products and achieving desired targets. Top-notch expertise and conversational skills in Language and product. Desiring a long-term role with growth potential. Diligent and disciplined team player with strong follow-through and experience in collaborating with different stakeholders to meet a range of training requirements. Enthusiastic about putting abilities and 5 years of experience into good use.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Trainer
[24]7.ai
Bangalore
10.2018 - Current
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
- Facilitated group discussions with trainees to ensure comprehension of process objectives.
- Developed and implemented training programs for new process employees.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Analyzed data from pre- and post-training assessments to measure the effectiveness of training programs.
- Performed Support role within Optus universal retention engaging in Live monitoring and shadow monitoring to improve the Performance.
- Documented all training activities including attendance records, feedback forms, surveys.
Education
BE (Bachelor of Technology) - Telecommunication
Don Bosco Institute of Technology
01.2017
HSC -
Sheshadripuram Composite PU College, Bangalore
01.2013
S.S.L.C -
Cluny Convent High School Bangalore
01.2011
Skills
- Good communication & Interpersonal Skills
- Process Mapping
- Coaching and Mentoring
- Learning Management Systems
- Training Program Development
- Subject Matter Expertise
- Process Documentation
- Training Delivery
- Stakeholder Management
- Orientation and Onboarding
- Adaptability
- Course Materials Development
- Focus Group Coordination
Contact
9845116032, priyankareddy18295@gmail.com
Current Professional Experience
[24]7.ai, 10/2018 - Present, Bangalore, Karnataka, INDIA, Executive – Optus – International Semi Voice Process, Worked with 3 LOB’s within Optus and knowledge about all the KPI’s and business standards within Optus. Engaged in Telecom domain from activation to closure of Communication products. Handling customer support functions like billing, escalations, retention. Performed Support role within Optus universal retention engaging in Live monitoring and shadow monitoring to improve the Performance.
Personal Information
Date of Birth: 02/18/95
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge and belief.
Languages
Kannada
First Language
English
Advanced (C1)
C1
Certification
- Bedrock Certification - Decision-making skills, Stakeholder Management, Grievance management skills.
Timeline
Process Trainer
[24]7.ai
10.2018 - Current
BE (Bachelor of Technology) - Telecommunication
Don Bosco Institute of Technology
HSC -
Sheshadripuram Composite PU College, Bangalore
S.S.L.C -
Cluny Convent High School Bangalore
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