Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Reference
Timeline
Generic
PRIYANKA TREESA P A

PRIYANKA TREESA P A

OPERTAIONS ASSOCIATE
KOCHI

Summary

6 years of Experience in Insurance Operations Department. Overall 7+ years Experience in General Insurance Firm, Charge of QC Checking of Documents, Accounts Handling, Archival of Documents and Administration process including Assets Management.

Issuance of both Motor and Non-Motor Products. Worked as a Load Sharing Team Member. Consolidating and depositing of Cash and Cheque on daily basis. Helping Sales to get the Discrepancies closed within TAT and getting the policy issued within Limit.

Winner in Customer Experience Contests and Direct Booking Contests. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Operations Manager

Liberty General Insurance Ltd
Kochi
09.2018 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Implemented control measures to reduce costs and align with budget.
  • Increased customer service success rates by quickly resolving issues.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Performed wide-ranging administrative, financial and service-related functions.

Sales Coordinator

Reliance General Insurance Ltd
Kochi
05.2015 - 10.2016
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Reduced errors during sales and service processes by devising and deploying template responses.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Coordinating with Sales Team for submission of Documents for processing.

Education

BTech - Information Technology

Matha College of Technology
North Paravur, Ernakulam
06.2010 - 05.2014

Higher Secondary - BioScience

St Teresa's Convent Girls Higher Secondary School
Ernakulam
06.2008 - 05.2010

SSLC -

CCPLM Anglo Indian High School
Perumanoor, Thevara
06.2007 - 05.2008

Skills

Cost reduction strategies

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Accomplishments

  • Reduced operational expenses by streamlining branch operations.
  • Participated in Direct Code Policy Booking Contests.
  • Won Prize in Customer Experience Week Contests.
  • Initiated Activities to reduce Company Expences.

Interests

Cooking

Travelling

Dancing

Reference

RAGHAVENDRA THEJASWY

Former Cluster Operations Manager

8593077731

ARUNKUMAR K

AVP & Chief Motor Claims Manager - MOTOR OD CLAIMS

9842918965

RIBASH RAHIM

Territory Manager - AGENCY

9846100160

ANILKUMAR S

Cluster Manager - Motor

8593077753

Timeline

Operations Manager

Liberty General Insurance Ltd
09.2018 - Current

Sales Coordinator

Reliance General Insurance Ltd
05.2015 - 10.2016

BTech - Information Technology

Matha College of Technology
06.2010 - 05.2014

Higher Secondary - BioScience

St Teresa's Convent Girls Higher Secondary School
06.2008 - 05.2010

SSLC -

CCPLM Anglo Indian High School
06.2007 - 05.2008
PRIYANKA TREESA P A OPERTAIONS ASSOCIATE