Summary
Overview
Work History
Education
Skills
Research Experience
Publication
Work Availability
Declaration
Quote
Timeline
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Priyanki  Bose

Priyanki Bose

Senior Associate
Kolkata,WB

Summary

A professional trained in molecular biology and an astute learner, with a penchant for writing, having worked as a part of a team in a fast pace working environment; and regarded as, highly efficient, professional and cooperative, by coworkers. Having secondary research and technical skills, my career objective is to be a part of a dynamic research environment which enriches my knowledge, and where I can utilize my skills, experience and pragmatism to effectively contribute to the growth of the organization.

Overview

3
3
Languages
5
5
years of post-secondary education
5
5
years of professional experience

Work History

Senior Associate

Tata Consultancy Services
KOLKATA, West Bengal
01.2020 - Current
  • Processing customer payments for utility payments and deposits.
  • Making sure payments are applied to the correct account.
  • Input Direct debit at customer request or final bills.
  • Helping customers with question and concerns.
  • Processing refunds for checks, and contact customers to advise them their payment was returned.
  • Make sure exceptions are completed and go to the correct account.
  • Ensure timely processing of customer’s utility billings, research utility account transactions to respond to customer inquiries regarding bills, payment, adjustments and consumption issues.
  • Provide information and information and assistance regarding accounting-related issues.
  • Cross trained and provided back up for other representatives when needed.
  • Accurately logged all daily checks and cash received.
  • Responsible for monthly meter reads in utility billing software, prepare existing accounts for customer move in and move outs.

Help Desk Associate

NTT Data Information Processing
Bangalore, Karnataka
11.2018 - 11.2019
  • Responsible for escalating issues that cannot be resolved over the phone to site support crew.
  • Lead day-to-day operational activities in of the Incident Management Team.
  • Response to email inquiries for technical assistance and ticket management using Service Now CSR database.
  • Created instructional documentation to assist users in using company resources such as VPN client, installing network Printers and connecting to multiple Outlook mailboxes.
  • Assist with printer installations, software troubleshooting from MS Office applications, JD Edwards software, VPN, network connectivity, hardware issues from hard drive failure to configuration settings.
  • Maintaining awareness of all Critical Incidents
  • Manage team resources effectively to ensure appropriate resource are available at all times
  • Accountable for performance standards within the Incident Control team
  • Acting as escalation point for any issues relating to Area Incident Control team
  • Provide internal clients with value added technical insights in areas of functional expertise
  • Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’s Service Now queue
  • Create Delete or disable user accounts in AD
  • Account provisioning and maintenance using Active Directory involving creation of new accounts, editing accounts, deleting accounts, password resets, account lock-outs, adding/removing users from security groups, creating/editing of security groups.
  • Provide technical assistance of software installations based on user workflow and needs to perform work duties
  • Response to email inquiries for technical assistance and ticket management using Service Now database

Senior Associate

Hi-Power Support Center
Bangalore, Karnataka
11.2016 - 08.2017
  • Handling and logging tickets in Zendesk.
  • Answered emails and provided support with the queries faced by players.
  • Game testing and checking for errors and glitches in the game.
  • Escalating such issues to developers.
  • Conferencing with Client to review and amend the process accordingly.
  • Performing Quality audits of emails and providing appropriate feedback to the team.
  • Training and supporting new employees hired to the process.

Cord Blood Bank Technician

Cordlife Sciences
KOLKATA, West Bengal
11.2016 - 08.2017
  • Receiving of laboratory consumables, stores preparation of kit, entering Master Data of Clients, generating labels and sending the same.
  • Receiving, processing, testing and storage of Maternal and Umbilical Cord Blood units and other allied activities.
  • Quality Control tests for all consumables, reagents and Maternal Cord Blood units including inventory stored samples and preparation of reports thereof.
  • Approval of materials and consumable received and tracking their dispatch.
  • Quality check and maintaining of optimum laboratory conditions including temperature, humidity and microbial screening for processing samples.

Associate

WIPRO
KOLKATA, West Bengal
06.2014 - 07.2015
  • Responsible for troubleshooting Printers and their maintenance.
  • Supporting customers with their installations, and guide them with basic troubleshooting.
  • Identifying major hardware issues and routing it to the onsite team for repairs.
  • Assisted in planning and administering installations of several printers into a single location.
  • Provide technical assistance of software installations based on user workflow and needs to perform work duties.

Education

Master of Sciences (M.Sc - Molecular Biology and Genetics

Presidency University
Kolkata
01.2011 - 01.2013

Bachelor of Sciences (B Sc - Botany

Calcutta University
Kolkata
07.2008 - 05.2011

Skills

Reading

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Research Experience

· Study of chemical nature of exine of pollen grains, organized Department of Botany and Biotechnology, Presidency College (Govt. of India), Kolkata (2009)

· Basics of Plant Tissue Culture, organized by Department of Botany and Biotechnology, Presidency College (Govt. of India), Kolkata (2010)

· Techniques for Mushroom Cultivation, organized by Department of Botany and Biotechnology, Presidency College (Govt. of India), Kolkata (2010)

· Workshop on Stem cell research and therapy, organized by Netaji Subhash Cancer Research Institute, Kolkata (2011)

· Molecular Techniques and their application (2012) Intern in the Department of Molecular Biology, in Netaji Subhash Cancer Research Institute, Kolkata

· Workshop for Control of Thalassemia with special reference to the tribes of West Bengal, (2012) organized by Netaji Subhash Cancer Research Institute, Kolkata.

· Genotypic analysis of patients with Oral Submucosal Fibrosis, summer intern in Department of Molecular Biology, Indian Institute of Chemical Biology, Kolkata

· Workshop for DNA Sequencing (2012), held at EKTA Incubation Center, organized by DSR Genome Technology, Kolkata

· Single Nucleotide Polymorphisms of MMP-9 (Review), Master Dissertation, Department of Molecular Biology and Genetics, Presidency University, Kolkata (2013)

· Interaction mapping of MMP-9 protein, (2013) Department of Molecular Biology and Genetics, Presidency University, Kolkata

· Techniques in Haematology and Histopathology, (2013) intern in Institute of Oncology and Cancer Research, Meherbai Tata Memorial Hospital, Jamshedpur.

· Project for Colony forming unit Assay (2017) on job training at Cordlife Sciences Laboratory, Kolkata

Publication

Priyanki Bose and Rina Rani Ray, 2014, Role of MMP-9 in metastasis: an overview, Heritage- An academic journal, 110-112, (ISSN: 2349-9583)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Declaration

I hereby declare that the information mentioned above is correct and complete to the best of my knowledge.

PRIYANKI BOSE

29/03/2021

Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Senior Associate

Tata Consultancy Services
01.2020 - Current

Help Desk Associate

NTT Data Information Processing
11.2018 - 11.2019

Senior Associate

Hi-Power Support Center
11.2016 - 08.2017

Cord Blood Bank Technician

Cordlife Sciences
11.2016 - 08.2017

Associate

WIPRO
06.2014 - 07.2015

Master of Sciences (M.Sc - Molecular Biology and Genetics

Presidency University
01.2011 - 01.2013

Bachelor of Sciences (B Sc - Botany

Calcutta University
07.2008 - 05.2011
Priyanki BoseSenior Associate