Priyanki Bose
Senior Associate
Kolkata,WB
Summary
A professional trained in molecular biology and an astute learner, with a penchant for writing, having worked as a part of a team in a fast pace working environment; and regarded as, highly efficient, professional and cooperative, by coworkers. Having secondary research and technical skills, my career objective is to be a part of a dynamic research environment which enriches my knowledge, and where I can utilize my skills, experience and pragmatism to effectively contribute to the growth of the organization.
Overview
3
3
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Senior Associate
Tata Consultancy Services
KOLKATA, West Bengal
01.2020 - Current
- Processing customer payments for utility payments and deposits.
- Making sure payments are applied to the correct account.
- Input Direct debit at customer request or final bills.
- Helping customers with question and concerns.
- Processing refunds for checks, and contact customers to advise them their payment was returned.
- Make sure exceptions are completed and go to the correct account.
- Ensure timely processing of customer’s utility billings, research utility account transactions to respond to customer inquiries regarding bills, payment, adjustments and consumption issues.
- Provide information and information and assistance regarding accounting-related issues.
- Cross trained and provided back up for other representatives when needed.
- Accurately logged all daily checks and cash received.
- Responsible for monthly meter reads in utility billing software, prepare existing accounts for customer move in and move outs.
Help Desk Associate
NTT Data Information Processing
Bangalore, Karnataka
11.2018 - 11.2019
- Responsible for escalating issues that cannot be resolved over the phone to site support crew.
- Lead day-to-day operational activities in of the Incident Management Team.
- Response to email inquiries for technical assistance and ticket management using Service Now CSR database.
- Created instructional documentation to assist users in using company resources such as VPN client, installing network Printers and connecting to multiple Outlook mailboxes.
- Assist with printer installations, software troubleshooting from MS Office applications, JD Edwards software, VPN, network connectivity, hardware issues from hard drive failure to configuration settings.
- Maintaining awareness of all Critical Incidents
- Manage team resources effectively to ensure appropriate resource are available at all times
- Accountable for performance standards within the Incident Control team
- Acting as escalation point for any issues relating to Area Incident Control team
- Provide internal clients with value added technical insights in areas of functional expertise
- Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’s Service Now queue
- Create Delete or disable user accounts in AD
- Account provisioning and maintenance using Active Directory involving creation of new accounts, editing accounts, deleting accounts, password resets, account lock-outs, adding/removing users from security groups, creating/editing of security groups.
- Provide technical assistance of software installations based on user workflow and needs to perform work duties
- Response to email inquiries for technical assistance and ticket management using Service Now database
Senior Associate
Hi-Power Support Center
Bangalore, Karnataka
11.2016 - 08.2017
- Handling and logging tickets in Zendesk.
- Answered emails and provided support with the queries faced by players.
- Game testing and checking for errors and glitches in the game.
- Escalating such issues to developers.
- Conferencing with Client to review and amend the process accordingly.
- Performing Quality audits of emails and providing appropriate feedback to the team.
- Training and supporting new employees hired to the process.
Cord Blood Bank Technician
Cordlife Sciences
KOLKATA, West Bengal
11.2016 - 08.2017
- Receiving of laboratory consumables, stores preparation of kit, entering Master Data of Clients, generating labels and sending the same.
- Receiving, processing, testing and storage of Maternal and Umbilical Cord Blood units and other allied activities.
- Quality Control tests for all consumables, reagents and Maternal Cord Blood units including inventory stored samples and preparation of reports thereof.
- Approval of materials and consumable received and tracking their dispatch.
- Quality check and maintaining of optimum laboratory conditions including temperature, humidity and microbial screening for processing samples.
Associate
WIPRO
KOLKATA, West Bengal
06.2014 - 07.2015
- Responsible for troubleshooting Printers and their maintenance.
- Supporting customers with their installations, and guide them with basic troubleshooting.
- Identifying major hardware issues and routing it to the onsite team for repairs.
- Assisted in planning and administering installations of several printers into a single location.
- Provide technical assistance of software installations based on user workflow and needs to perform work duties.
Education
Master of Sciences (M.Sc - Molecular Biology and Genetics
Presidency University
Kolkata 01.2011 - 01.2013
Bachelor of Sciences (B Sc - Botany
Calcutta University
Kolkata 07.2008 - 05.2011
Skills
Reading
Research Experience
· Study of chemical nature of exine of pollen grains, organized Department of Botany and Biotechnology, Presidency College (Govt. of India), Kolkata (2009)
· Basics of Plant Tissue Culture, organized by Department of Botany and Biotechnology, Presidency College (Govt. of India), Kolkata (2010)
· Techniques for Mushroom Cultivation, organized by Department of Botany and Biotechnology, Presidency College (Govt. of India), Kolkata (2010)
· Workshop on Stem cell research and therapy, organized by Netaji Subhash Cancer Research Institute, Kolkata (2011)
· Molecular Techniques and their application (2012) Intern in the Department of Molecular Biology, in Netaji Subhash Cancer Research Institute, Kolkata
· Workshop for Control of Thalassemia with special reference to the tribes of West Bengal, (2012) organized by Netaji Subhash Cancer Research Institute, Kolkata.
· Genotypic analysis of patients with Oral Submucosal Fibrosis, summer intern in Department of Molecular Biology, Indian Institute of Chemical Biology, Kolkata
· Workshop for DNA Sequencing (2012), held at EKTA Incubation Center, organized by DSR Genome Technology, Kolkata
· Single Nucleotide Polymorphisms of MMP-9 (Review), Master Dissertation, Department of Molecular Biology and Genetics, Presidency University, Kolkata (2013)
· Interaction mapping of MMP-9 protein, (2013) Department of Molecular Biology and Genetics, Presidency University, Kolkata
· Techniques in Haematology and Histopathology, (2013) intern in Institute of Oncology and Cancer Research, Meherbai Tata Memorial Hospital, Jamshedpur.
· Project for Colony forming unit Assay (2017) on job training at Cordlife Sciences Laboratory, Kolkata
Publication
Priyanki Bose and Rina Rani Ray, 2014, Role of MMP-9 in metastasis: an overview, Heritage- An academic journal, 110-112, (ISSN: 2349-9583)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Declaration
I hereby declare that the information mentioned above is correct and complete to the best of my knowledge.
PRIYANKI BOSE
29/03/2021
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Senior Associate
Tata Consultancy Services
01.2020 - Current
Help Desk Associate
NTT Data Information Processing
11.2018 - 11.2019
Senior Associate
Hi-Power Support Center
11.2016 - 08.2017
Cord Blood Bank Technician
Cordlife Sciences
11.2016 - 08.2017
Associate
WIPRO
06.2014 - 07.2015
Master of Sciences (M.Sc - Molecular Biology and Genetics
Presidency University
01.2011 - 01.2013
Bachelor of Sciences (B Sc - Botany
Calcutta University
07.2008 - 05.2011