Ribhalin Khongkhnian
Guwahati
Summary
Dynamic sales coach and customer service expert. Planning and organizing to achieve business enhancing staff competencies and customer satisfaction. Specializes in sales and marketing, team training, and building relationships, significantly improving team performance and profitability. Skilled in creating engaging learning environments and fostering team development.
Overview
7
7
years of professional experience
Work History
Coach
Marks & Spencer
Guwahati
07.2023 - Current
- Conduct product training sessions for store staff, educating them on the features, benefits, and selling points of various company products.
- Develop and deliver engaging sales training programs to improve staff's selling techniques and customer interactions.
- Create training materials, including presentations, handouts, and product knowledge guides, to support staff learning and development.
- Implement training assessments and evaluations to measure staff performance and training effectiveness.
- Provide personalized coaching and feedback to individual team members to enhance their sales and customer service skills.
- Collaborate with the management team to identify training needs and address performance gaps.
- Lead training workshops on fabric knowledge, ensuring staff can confidently assist customers with fabric-related inquiries.
- Organize role-playing exercises and simulations to practice handling different sales scenarios and customer interactions.
- Stay updated on industry trends, product launches, and sales techniques to deliver relevant and up-to-date training content.
- Track and monitor the progress of staff development, offering ongoing support to ensure continuous improvement.
- Foster a positive and engaging learning environment that encourages staff participation and active learning.
- Act as a resource for staff, answering their questions and providing assistance on product and sales-related matters.
Customer Service Assistant
Marks & Spencer Reliance India Pvt Ltd
Guwahati
06.2022 - 06.2023
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with other departments to guarantee customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored and replenished display inventory and restructured according to available stock.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
Fashion Consultant
Guwahati Central Brand.New
Guwahati
03.2018 - 02.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Arts - Education
St.Mary's College Shillong
Shillong MeghalayaMBA - Marketing
Krishna Kanta Handiqui State Open University
Guwahati,AssamCertified Brand Management - Brand Management
Great Learning
OnlineRetail Management - Management Retail
Great Learning
OnlineSkills
- Sales and marketing
- Financial operations management
- Store displays
- Maximizing profitability
- Bank deposit procedures
- Customer Relations
- Good communication skills
- Personal development
- First aider
- Team Training
- Building relationships
- Team bonding
- Meeting management
- Motivational techniques
- Sales coaching
- Data evaluation
Personal Information
Title: Coach-Customer Service Assistant
Timeline
Coach
Marks & Spencer
07.2023 - Current
Customer Service Assistant
Marks & Spencer Reliance India Pvt Ltd
06.2022 - 06.2023
Fashion Consultant
Guwahati Central Brand.New
03.2018 - 02.2022
Bachelor of Arts - Education
St.Mary's College Shillong
MBA - Marketing
Krishna Kanta Handiqui State Open University
Certified Brand Management - Brand Management
Great Learning
Retail Management - Management Retail
Great Learning
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