PRIYANNITA CHAKRABORTY
Assistant Manager- Quality and Risk Management
Kolkata
Summary
Accomplished Assistant Quality Risk Manager with expertise in risk assessment, compliance management, and detailed contract reviews. Proven track record of conducting audits for key partners, developing effective risk mitigation strategies, and collaborating with diverse teams to improve operational efficiency. Skilled in providing quality training and guidance to onboarded employees, fostering a culture of excellence and continuous improvement.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager - Quality Risk Management
Ernst & Young (EY)
10.2022 - Current
- Conduct in-depth contract reviews of internal policies, regulatory frameworks, and Global Trade Compliance (GTC) assessments to ensure adherence across business and technology consulting practices.
- Facilitating onboarding programs for new employees, equipping them with a strong foundation in compliance, risk management, and corporate policies.
- Engage with assigned Partners to identify compliance gaps, streamline processes, and strengthen risk mitigation strategies through cross-functional coordination.
- Evaluate process efficiency, and implement improvements to enhance operational effectiveness and regulatory adherence.
- Earned the Kudos Award in January 2023 for outstanding performance
- Recognized with the Collaboration Extraordinaire Award in 2023 for exceptional teamwork and cross-functional collaboration
Senior Process Associate
Tata Consultancy Services Ltd
11.2018 - 10.2022
- Assisted utility customers with electricity billing inquiries, resolving complex issues to ensure customer satisfaction in the Business Process Services (BPS) domain
- Conducted training sessions for new hires, enhancing process quality and ensuring 100% accuracy in service delivery
- Recognized as a BPS Star Performer on occasions for outstanding contributions and dedication
- Received the Special Achievement Award times for exceptional performance and commitment to excellence
- Earned consistent appreciation from the TCS Utilities domain HR team for reliability, maintaining an 'A' banding throughout tenure
Back Office Executive
Premier Medical Associate
07.2017 - 10.2018
- Oversaw back-office operations for an American process, ensuring accuracy and timely task completion
- Trained team members in small batches, developing materials and conducting sessions to improve process efficiency
- Collaborated with front-office teams to streamline workflows and swiftly resolve operational challenges
Senior Associate
Wipro BPO
07.2015 - 07.2017
- Dealt with inbound B2B calls for UnitedHealth Group (UHG), delivering exceptional customer service and resolving inquiries efficiently
- Ensured quality service delivery by adhering to standard procedures, meeting performance targets, and maintaining compliance
- Assisted in process enhancements, identifying opportunities to improve service quality and operational efficiency
- Conducted quality checks and provided feedback to team members, driving continuous improvement in service standards
- Recognized as the Best Employee 3 times within 1.5 years for exceptional performance and dedication
- Secured the top rank in communication and training, demonstrating excellence in knowledge sharing and engagement
- Earned a performance certificate for outstanding contributions to training initiatives
Education
B.COM - Accounting And Finance
University Of Calcutta
Kolkata, India 04.2001 -
Skills
SAP customer relationship management
Advanced MS Excel proficiency
Windows operating system proficiency
Proficient in MS Word
Proficient in MS Outlook
Certification
2022, EPGP Certification Course in Business Management, IIM-K
Personal Information
- Date of Birth: 12/11/92
- Nationality: Indian
Career Accomplishments
- Talent Acquisition & Relationship Management: Led IT recruitment for the Relationship Incubation Group (RIG) in Kolkata, fostering strong partnerships with Accounts, TAG teams, and candidates to streamline onboarding
- Quality & Risk Compliance: Ensured adherence to compliance standards within the Quality Risk Management team, leveraging analytical and research skills to uphold organizational policies
- Leadership & Process Oversight: Directed quality and compliance initiatives for Captives, Technology, and public segments while assisting in practice-level reviews to strengthen regulatory adherence
- Compliance Monitoring & Reporting: Supervised compliance of 20 Business Partners, managed key performance dashboards, and reported findings to the Regional Consulting Quality Leader
Timeline
Assistant Manager - Quality Risk Management
Ernst & Young (EY)
10.2022 - Current
Senior Process Associate
Tata Consultancy Services Ltd
11.2018 - 10.2022
Back Office Executive
Premier Medical Associate
07.2017 - 10.2018
Senior Associate
Wipro BPO
07.2015 - 07.2017
B.COM - Accounting And Finance
University Of Calcutta
04.2001 -