
Dynamic project management professional with a strong analytical mindset, honed at Zomato. Proven track record in optimizing operations to enhance customer satisfaction and streamline workflows. Skilled in Excel-based analysis and effective problem-solving, I excel in team collaboration and time management, driving impactful results in fast-paced environments.
Project management
Contributed to multiple operational projects ensuring process efficiency and seamless
Performance monitoring
delivery
Strong analytical mindset
Monitored and optimized day-to-day operations to improve turnaround time and customer
satisfaction.
Problem-solving
Collaborated with cross-functional teams to streamline workflows and enhance operational KPIs.
Team collaboration
Applied Excel-based analysis for reporting and performance tracking across projects [Gurgaol
Education
Operational Issue Resolution Ticket Management (Internal Ops) Data Analysis & Reporting Excel / Google Sheets (Advanced) SQL (Basic – Plus Point) Cross-functional Collaboration Real-time Escalation Handling Communication & Process Optimization
[Area of certification] Training - [Timeframe]