Senior Business Analyst
Dhandhania Infotech
08.2022 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Worked across 10+ projects, coordinating with multiple cross-functional teams to provide support and ensure timely completion of deliverables within deadlines.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Communicated directly with clients to gather business requirements, clarify expectations, and ensure alignment with project objectives.
- Built strong client relationships by providing regular updates, addressing concerns proactively, and maintaining continuous engagement throughout the project lifecycle.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.