Priyanshi Saxena

Currently working for Canada and US recruitment as well as on 'Foreign worker' project with onshore team and working closely with client.

ROLES & RESPONSIBILITES:

• Executing end to end recruitment activities; job posting, talent sourcing, prescreening, assessment, aligning interview, offer management and onboarding process activities for the assigned hiring requisition workbench, ensuring outstanding candidate experience.
• Handling business relationship, drive the recruitment processes, which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities.
• Understanding hiring leaders’ needs and deliver value by crafting best solutions for them.
• Experience in building and managing relationships with Hiring Managers with the ability to communicate and influence across all levels
• Coordinating with onshore (Client) Hiring manager and recruiter. Creating Offer letters and then keeping check on post process like background checks and pre-employment screening until the candidate is all good to start.
• Coordinating with candidate regarding the PES and submission of all necessary documents.
• Understanding Hiring Manager, Recruiter and Candidate's requirements (if any) providing accurate resolution within TAT.
• Continuously work towards meeting and improving the TAT's. Completely understanding the impact of each TAT and ensure that the same is never missed.
• Sending any daily report and taking accountability of keeping stakeholders informed.
• Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
• Coordinated incoming job requisitions and applications.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

Worked for International process (US/UK) for voice process.

Experienced in three different processes:

Experienced in credit card handling, hot listing, payments collection, Interest changes, Wavier & Late fee descriptions, exclusive promo offers for US clients and Balance transfer. I do have experience in clothing products & article knowledge, customer's refund & return cases, case creation for any escalated issue in SAP CRM and balance transfer.

ROLES & RESPONSIBILITES:

• Manage large amount of incoming calls
• Generate sales leads identify and assess customer's needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools, meet personal/operation teams sales target and call handling quotas.
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution
• Keep records of the customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies, take the extra mile to engage customers.
• Anticipated responses and prepared clear and articulate answers.
• Reviewed operations reports to understand numbers and trends.