Priyanshi Shukla

• Responsible to test every update of the Teams client before it gets pushed in the software center

• Delivered training sessions to the team for their technical ramp up

• Worked with team to improve their customer handling and soft skills

• Generating and retrieving reports on daily, weekly and monthly basis

• Managed Planned hours, ETC(Estimate to completion), EAT (Estimate at completion)

• Managed escalations on a day-to-day basis effectively

• Working on Call Control concepts and signaling protocol, VoIP protocols (SIP, RTP), direct routing and networking

• Worked with Microsoft strategic customers: helped the customers with end-to-end deployment and on boarding of Teams and Skype for business

• Worked with customers to plan, configure and setup optimized Skype infrastructure

• Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.

• The Visa and Immigration Consultant must interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.
• The Visa and Immigration Consultant must interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.
• You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government

• Conducting Interview session with students and Companies.
• Maintaining relationship-Recruiting strategy and marketing to the company for on/off campus drive.
• Leverage the use of social media and other platforms to connect with partners.
• Taking Interview skills and basic personality skill sessions.

• Performing cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's,etc.
• Taking guest feedback and handling guest complaint.
• Handling special requests for the guest and ensure that the entire request will taken care by the team members.
• Taking training for every team member to ensure flawless operations.