PRIYANSHI SRIVASTAVA
IT Business Analyst
New Delhi
Summary
Professional with significant experience of more than 5 years in business analysis coupled with knowledge of banking domain with 12 years of contribution in client service management, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Senior Business Analyst
HDFC BANK LTD
07.2020 - 03.2025
- Conduct day-to-day project coordination, sprint planning, and implementation across multiple teams and product backlog meetings.
- Worked in Agile Scrum environment, daily standup call.
- Performed functional testing of test cases and client demonstration, assisted in UAT testing as well.
- Build Platform features, user stories, and maintain backlog with priorities, assisted in scope creep.
- Worked on JIRA platform.
- Interacting with the technical team time-to-time to clear doubts.
- Work with the Quality Assurance team to ensure complete coverage of shared acceptance criteria.
- Ensure issues are identified, tracked, reported on and resolved in a timely manner.
- Worked as a Backup Branch Manager in Retail Branch Banking as well.
- Break tasks into doable actions and set timeframes.
- Liaise with clients to identify and define requirements, scope, and objectives.
- Assign tasks to internal teams and assist with schedule management.
- Make sure that clients’ needs are met as projects evolve.
- Analyze risks and opportunities in daily operations.
- Oversee branch procurement management.
- Facilitated workshops with stakeholders to gather requirements, ensuring clear communication and alignment on project objectives.
- Implemented process improvements that streamlined workflows, resulting in decreased turnaround times for project deliverables.
- Collaborated with IT departments to ensure seamless integration of new technologies into existing frameworks, enhancing overall functionality.
- Monitor project progress and handle any issues that arise.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Operations and Process Manager
ICICI BANK LTD
07.2013 - 03.2020
- Streamlined process workflows, enhancing operational efficiency across multiple departments.
- Established standards and oversaw implementation of compliance with conscience.
- Met needs of high-net-worth individual looking to managed portfolio.
- Built positive relationships with realtors to produce client referrals.
- Promoted facility security by monitoring customer behavior and following established protocols to protect individual and assets.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Adhered to bank and legal guidelines for reporting and money handling.
- Managed escalations with polite service, knowledgeable support unsurpassed professionalism to satisfy needs and protect bank reputation.
- Set up new and regularly serviced existing accounts to bring maximum revenue.
- Developed training programs for staff, fostering skill development and enhancing overall team performance.
- Oversaw branch operations, ensuring compliance with banking regulations and operational policies.
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
Education
Post Graduate Diploma - Banking
Manipal Academy
Bengaluru, India 08.2012 - 07.2013
Bachelor of Technology - Biotechnology
Uttar Pradesh Technical University
Lucknow, India 08.2006 - 06.2010
Skills
- Requirement gathering
- Documentation - BRD, FRD, User Story and Use Cases
- Requirement prioritization and creation of product backlog
- Process Mapping and Workflow diagrams including swimlane diagrams
- Visualization and Wireframing
- Agile and Waterfall Methodologies
- Process optimization
- Stakeholder engagement and management
- Gap Analysis, Impact analysis, Route Cause Analysis
- User Acceptance Testing & Functional testing in test case review
- Client management and relationship building
- Retail banking operations, BFSI domain
- Strong analytical thinking and team management skills
Accomplishments
- Awarded with the STAR Award in Personal Loans
- Exemplary contribution in highest NPS and solution driven customer service .
- Staff Training - Trained staff on basic 2FA , 10X version of Finnacle.
- Earned 5 Star rating in Retail Branch Banking Compliance and Audit Report.
Certification
- Business Analysis
- IRDA
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
TECHNICAL SKILLS
Axure
Visio
Jira
MS Excell
Timeline
Senior Business Analyst
HDFC BANK LTD
07.2020 - 03.2025
Operations and Process Manager
ICICI BANK LTD
07.2013 - 03.2020
Post Graduate Diploma - Banking
Manipal Academy
08.2012 - 07.2013
Bachelor of Technology - Biotechnology
Uttar Pradesh Technical University
08.2006 - 06.2010
Exploring new things
Exploring new things.
Logical reasoning.
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