Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Passions
References
Timeline
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Priyanshu Baranwal

Priyanshu Baranwal

Inside Sales Manager
Pune

Summary

A highly resourceful, flexible, innovative and enthusiastic individual who possesses considerable knowledge of the products responsible for and has a flair for communications and relationship management. A quick learner who can absorb new ideas, is well-organized and an excellent team player with a proven track record of being able to manage fast-paced and dynamic work environment. I am now looking for career advancement with an organization that will allow and challenge me to develop my skills and potential.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Inside Sales - Program Advisor

Northwest Executive Education
04.2023 - Current

Educational Guidance:

  • Providing guidance to students on program selection based on their academic goals, career aspirations, and learning preferences.
  • Advising on curriculum choices, course sequencing, and academic requirements to ensure alignment with educational standards and objectives.

Product Knowledge and Demonstration:

  • Demonstrating a deep understanding of the programs offered, including features, functionalities, and benefits.

Customer Support:

  • Offering personalized support and assistance to users, addressing inquiries and resolving concerns promptly and effectively.
    Serving as a primary point of contact for users, maintaining positive relationships, and fostering a supportive learning community.

Data Analysis and Feedback:

  • Analyzing user data and student feedback to identify trends, patterns, and areas for improvement in program effectiveness and user satisfaction.
  • Collaborating with internal teams, such as product development or marketing, to relay user insights and contribute to the enhancement of the products and services.



Senior Customer Success Associate

Interview Kickstart
07.2022 - 03.2023
  • Responsible for the end to end onboarding of the learners post sales
  • Student retention, adoption and engagement
  • Tracking of various metrics like Progress, Completion, NPS etc to ensure a positive outcome and successful journey with IK
  • Work closely with all the internal teams to continuously improve the learning experience
  • Maintaining daily trackers, comfortable using Google Sheets, CRM, etc
  • Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required along with providing customized study plans whenever needed to help them stay on track
  • Serve as the single point of contact for all students queries and concerns
  • Getting reviews and referrals from students
  • Communicating to students via calls, email, direct message, video, or a mix of communication strategies.

Senior Academic Counsellor

INSAID
09.2021 - 06.2022
  • Drive monthly sales achievements by connecting with working professionals on phone calls
  • Understand the needs and requirements of prospects and help them select the right program
  • Develop in-depth knowledge of product features and benefits and become a go-to resource when it comes to product knowledge
  • Proactively follow up with prospects to help them with any additional information required for closing sales
  • Maintain detailed data of each prospect data in CRM and lead tracking tools.

International Expansion - Senior Manager

Stones2Milestones Edu Services Pvt Ltd
10.2020 - 01.2021
  • Formulating strategies to launch new markets/new countries
  • Successfully completed second phase of sales in South Korea
  • Responsible for hiring of teachers and sales people in South Korea and Japan
  • Responsible for sales training of every hire
  • Strategize on how to sell better and understand the market better.

Inside Sales Senior Manager

Stones2Milestones Edu Services Pvt Ltd
11.2019 - 08.2021
  • Initiating phone conversations with parents who take the demo classes with their kids
  • Intensely following up with the prospects and closing the sales within the sales cycle
  • Diligently communicating and priming the leads through channels like email, WhatsApp, SMS, calls
  • Achieving the weekly targets in a high-pressure performance-driven competitive environment
  • Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion%, average revenue generated per lead, average revenue per sale, etc
  • Making sure that there is constant innovation in the selling process and the same is communicated to the team
  • Always involved in various experiments to increase our user base or revenue
  • Provide training, help, and second voice to the sales advisors to help them achieve their targets
  • Handled and led a team of 5-7 members.

Manager - Product Operations & Customer Success

Stones2Milestones Edu Services Pvt Ltd
08.2018 - 10.2019
  • Awarded the 'Performer of the Quarter' award
  • Timely adoption of the product across K-6
  • Taking teacher-orientations and parent-sessions of fREADom application across the country in our partner schools
  • Ensuring all parent queries are answered and resolved under 15 minutes by the Parent Happiness team
  • Managing key tools and setting up systems for efficient ticketing and issue resolution
  • Taking care of the fREADom app engagement across all the partner schools in India

Associate - Operations

World Network Services
04.2017 - 07.2017
  • Preparing detailed candidate reports, company profiles and segment reports
  • Preliminary-stage search leads for Executive level positions
  • Doing merger and acquisition and parent-subsidiary related research.

Education

PGDM Marketing -

IILM Graduate School of Management

Bachelor of Arts(H)-English - undefined

Calcutta University

CBSE-Science - undefined

Burnpur Riverside School

ICSE - undefined

Assembly of God Church School

Skills

    Key Account Management

Accomplishments

  • Student Retention - 92.8%
  • Generated INR 2M in a span of 7 months
  • Generated INR 12M in a span of approximately 19 months at Stones2Milestones
  • TAT Reduction: Brought down the Customer Support TAT from 12 hours to 3.7 minutes
  • 200+ trainings: Successfully executed trainings and orientations pan-India

Passions

  • Voracious Reader
  • Creative writing

References

  • Prashant Singh - 9651400687
  • Haripriya Pothineni - 1-2485085366
  • Atish Khan - 7021639263

Timeline

Inside Sales - Program Advisor

Northwest Executive Education
04.2023 - Current

Senior Customer Success Associate

Interview Kickstart
07.2022 - 03.2023

Senior Academic Counsellor

INSAID
09.2021 - 06.2022

International Expansion - Senior Manager

Stones2Milestones Edu Services Pvt Ltd
10.2020 - 01.2021

Inside Sales Senior Manager

Stones2Milestones Edu Services Pvt Ltd
11.2019 - 08.2021

Manager - Product Operations & Customer Success

Stones2Milestones Edu Services Pvt Ltd
08.2018 - 10.2019

Associate - Operations

World Network Services
04.2017 - 07.2017

PGDM Marketing -

IILM Graduate School of Management

Bachelor of Arts(H)-English - undefined

Calcutta University

CBSE-Science - undefined

Burnpur Riverside School

ICSE - undefined

Assembly of God Church School
Priyanshu BaranwalInside Sales Manager