Priyanshu Baranwal

Educational Guidance:

• Providing guidance to students on program selection based on their academic goals, career aspirations, and learning preferences.
• Advising on curriculum choices, course sequencing, and academic requirements to ensure alignment with educational standards and objectives.

Product Knowledge and Demonstration:

• Demonstrating a deep understanding of the programs offered, including features, functionalities, and benefits.

Customer Support:

• Offering personalized support and assistance to users, addressing inquiries and resolving concerns promptly and effectively.
  Serving as a primary point of contact for users, maintaining positive relationships, and fostering a supportive learning community.

Data Analysis and Feedback:

• Analyzing user data and student feedback to identify trends, patterns, and areas for improvement in program effectiveness and user satisfaction.
• Collaborating with internal teams, such as product development or marketing, to relay user insights and contribute to the enhancement of the products and services.

• Responsible for the end to end onboarding of the learners post sales
• Student retention, adoption and engagement
• Tracking of various metrics like Progress, Completion, NPS etc to ensure a positive outcome and successful journey with IK
• Work closely with all the internal teams to continuously improve the learning experience
• Maintaining daily trackers, comfortable using Google Sheets, CRM, etc
• Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required along with providing customized study plans whenever needed to help them stay on track
• Serve as the single point of contact for all students queries and concerns
• Getting reviews and referrals from students
• Communicating to students via calls, email, direct message, video, or a mix of communication strategies.

• Drive monthly sales achievements by connecting with working professionals on phone calls
• Understand the needs and requirements of prospects and help them select the right program
• Develop in-depth knowledge of product features and benefits and become a go-to resource when it comes to product knowledge
• Proactively follow up with prospects to help them with any additional information required for closing sales
• Maintain detailed data of each prospect data in CRM and lead tracking tools.

• Formulating strategies to launch new markets/new countries
• Successfully completed second phase of sales in South Korea
• Responsible for hiring of teachers and sales people in South Korea and Japan
• Responsible for sales training of every hire
• Strategize on how to sell better and understand the market better.

• Initiating phone conversations with parents who take the demo classes with their kids
• Intensely following up with the prospects and closing the sales within the sales cycle
• Diligently communicating and priming the leads through channels like email, WhatsApp, SMS, calls
• Achieving the weekly targets in a high-pressure performance-driven competitive environment
• Monitoring self-performance at all times while also contributing to the team performance, keeping track of factors like conversion%, average revenue generated per lead, average revenue per sale, etc
• Making sure that there is constant innovation in the selling process and the same is communicated to the team
• Always involved in various experiments to increase our user base or revenue
• Provide training, help, and second voice to the sales advisors to help them achieve their targets
• Handled and led a team of 5-7 members.

• Awarded the 'Performer of the Quarter' award
• Timely adoption of the product across K-6
• Taking teacher-orientations and parent-sessions of fREADom application across the country in our partner schools
• Ensuring all parent queries are answered and resolved under 15 minutes by the Parent Happiness team
• Managing key tools and setting up systems for efficient ticketing and issue resolution
• Taking care of the fREADom app engagement across all the partner schools in India

• Preparing detailed candidate reports, company profiles and segment reports
• Preliminary-stage search leads for Executive level positions
• Doing merger and acquisition and parent-subsidiary related research.