Customer Support Executive
Kochar Infotech
02.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential services.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
