PRIYANSHU Gupta

• Primary point of contact, and build long-term relationships with customers
• Supported KYC processes for prospective and existing customers
• Adjusted end-to-end KYC process needs to align with workforce capabilities
• Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients
• Generated high-quality leads by researching and identifying potential clients through various online platforms
• Delivered consistent results by setting achievable goals and working diligently towards achieving them each month
• Increased revenue collection by implementing efficient and effective strategies
• Enhanced customer satisfaction by resolving disputes and providing clear explanations of charges
• Monitored industry trends and regulatory changes, proactively adapting strategies as needed
• Understanding of the Indian retail ecosystem and network to come up with holistic solutions for the accounts allotted
• Develop deep understanding and hold over each account, making it an uphill task for any competitor to even enter the account
• Maintained accurate records of all client data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements
• Cultivated a portfolio of high-profile clients through personalized account management and strategic business reviews
• Proficient in Salesforce and Zoho CRM
• Strong skills in CRM data analysis, reporting, and dashboard creation

• Identifying potential clients: Researching and identifying businesses that could benefit from being listed on Just Dial.
• Outreach and sales: Contacting potential clients through calls, emails, or in-person meetings to explain the benefits of being listed on Just Dial.
• Account management: Maintaining relationships with existing clients, ensuring their listings are up-to-date and resolving any issues.
• Training and mentoring new sales associates.
• Conducting market research and analysis.
• Participating in team meetings and sales conferences.

• Relationship development: Engage with C-level executives and key decision-makers of large corporate entities.
• Acquisition and revenue: Acquire large corporations by pitching, presenting, negotiating, and closing deals.
• Generating leads by using key tools and identifying the right point of contact.
• Client satisfaction: Ensure client satisfaction at all levels.
• Upselling and cross-selling: Drive revenue growth through upselling and cross-selling.
• Strategic relationships: Develop strategic relationships with key accounts.
• Research the market and draw meaningful conclusions from the data.
• Identify, develop, or evaluate marketing strategy based on knowledge of establishment objectives, market characteristics, and cost.
• I cold-called and emailed leads, noting all communications, and generating meetings and leads.

• Team handling, managing the team targets, providing training to the new joiners, and hunting for leads.
• Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong presence.
• Managing recruiting objectives, setting, coaching, and performance monitoring of sales representatives.
• Exceeded team goals by partnering with staff to share and implement customer service initiatives.

• Trained employees on optimal processes and the use of equipment to boost department productivity.

• Developed and shared best practices across company to align with objectives and quality standards.