Priyanshu Maheshwari
GM Campus Operations And Amenity Management
Gurugram
Summary
Hospitality Professional with an enriched experience of 18 years in the industry with the world class Hotel Brands, Airports, MNC and Co Working Spaces. Serviced-focused and Team oriented General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs, and exceeding expectations by creating a cohesive team and encouraging learning, development and professional growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
CoWrks
Pan India
06.2022 - Current
- Managing operational efficiency and driving excellence by ensuring the experience of the user being the prime focus.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures and practices.
- Introduced new methods, practices, and systems to reduce turnaround time and engage in a long term customer retention.
- Collaborated with cross-functional teams to develop innovative solutions for smooth operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-term operational planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity and achieve self excellence.
- Implemented business strategies, increasing revenue and effectively targeting new market trends.
- Reported issues to higher management with great detail and solution oriented approach.
- Handled demanding customers and clients to assist employees at all levels and maintain excellent customer service.
- Managed budget implementations, employee performance evaluations, and contract details.
- Reduced operational risks while organizing data to forecast performance trends both current and future.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational pride and productivity.
Head Guest Relations
Delhi International Airport Limited.
01.2021 - 06.2022
- Handling Delegations and guest to the country, ensuring all the protocol's are identified, implemented and followed.
- Liasoning with all the government related offices and ensuring a smooth operations keeping a crystal clear communications with all the respective stake holders.
- Engaged guests through upbeat conversation and personalized service at all levels.
- Anticipated and attentively handled guest needs or concerns
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground and ensure the operations are taken care completely.
- Cross-trained existing employees to maximize team agility and performance by bringing in the element of pride in the work culture.
Rooms Division Manager
Marriott International
Gurugram
12.2017 - 01.2021
- Responsible for all the aspects of Rooms division management and ensuring a smooth work flow in handling the guests.
- Responsible for Front Office, Housekeeping, Spa, Concierge and Transportation management.
- Developed and implemented promotional strategies to increase occupancy by providing various up to date information on the City happenings and rates.
- Oversaw day-to-day operations of 313 room hotel with staff of 128 employees.
- Handled guest complaints and offered resolutions by converting them to a returning guest and maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and executed the training plans for staff to ensure the guests are well taken care of.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates and top notch facilities.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Created and managed accurate occupancy forecasts and budgets.
Director of Services
J W Marriott
Kolkata, Bengaluru
04.2013 - 08.2017
- Part of pre opening in both the hotels.
- Responsible for taking over the properties from projects and putting them into operations.
- Executed, Snagging, De snagging and Resnagging of all the areas on the hotel operations.
Executive Housekeeper
Taj Umeid Bhawan Palace
Jodhpur
11.2011 - 04.2013
- Responsible for both the Hotel and Palace Operations.
- Handled multiple Ultra Luxury and high profile events.
Assistant Executive Housekeeper
Oberoi Hotels And Resorts
Gurugram, Mumbai, Kolkata
06.2008 - 10.2011
- Part of Preopening operations for both mumbai an gurugram hotels
Education
Post Graduate Diploma - Hospitality Administration And Management
Oberoi Center For Learning And Development
06.2006 - 06.2008
Bachelor of Commerce - Financial Accounting
City College
Kolkata 06.2004 - 04.2006
Skills
Client account management
Accomplishments
- Pre Opening Luxury Hotels across the Country
- Delivering the best scores in various Audits and Brand Standards
- SWOT Analysis and Market research to understand the needs and sell the product at a premium pricing and delivering the desired levels of service and exceeding guest expectations
- Efficiently and effectively handled many high profile functions and dignitaries from India and around the world
Personal Information
- Date of Birth :22 March 1985
- Nationality : Indian
- Marital Status : Married
Timeline
General Manager
CoWrks
06.2022 - Current
Head Guest Relations
Delhi International Airport Limited.
01.2021 - 06.2022
Rooms Division Manager
Marriott International
12.2017 - 01.2021
Director of Services
J W Marriott
04.2013 - 08.2017
Executive Housekeeper
Taj Umeid Bhawan Palace
11.2011 - 04.2013
Assistant Executive Housekeeper
Oberoi Hotels And Resorts
06.2008 - 10.2011
Post Graduate Diploma - Hospitality Administration And Management
Oberoi Center For Learning And Development
06.2006 - 06.2008
Bachelor of Commerce - Financial Accounting
City College
06.2004 - 04.2006
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