Committed Front Office expert with extensive background in hotel operations, guest relations, and team leadership in upscale and corporate hotel settings.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Team Leader / Front Office Supervisor
Jay Pee Residency
11.2024 - Current
Supervise daily front office operations ensuring smooth guest check-in and check-out.
Coordinate with housekeeping and other departments to maintain service standards.
Handle team scheduling, task allocation, and on-duty supervision.
Resolve guest complaints effectively to enhance guest satisfaction.
Operation Executive
Fairfield by Marriott
04.2024 - 11.2024
Managed day-to-day front office operations for a 76-key property.
Operated Marriott Guest Service (MGS) systems.
Assisted in team coordination and guest handling while maintaining brand standards.
Guest Service Officer
Grand Hyatt Goa
11.2022 - 04.2024
Managed group billing and guest relations for a 313-key luxury resort.
Social media and marketing manager at Pee cee Jay (Virtual Workplace : Remote)Social media and marketing manager at Pee cee Jay (Virtual Workplace : Remote)