1 point 1
SME (Subject Matter Expert)
10.2022 - Current
Priyanshu Pathak
SMC
Delhi
Timeline
VLCC Corporate Office
Executive Special Projects
12.2021 - 09.2022
B.COM. -
D.U
10.2021 - Current
10th - CBSE BOARD
Kalinga International
12th - CBSE BOARD
Kalinga International
Work History
1 point 1
SME (Subject Matter Expert)
Gurgaon , Haryana
10.2022 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to complete projects on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Conducted research, gathered information from multiple sources and presented results.
- Handled 50-60 calls per day to address customer inquiries and concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
VLCC Corporate Office
Executive Special Projects
Gurgaon, India
12.2021 - 09.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Handled 200 calls per day to address customer inquiries and concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Education
10th - CBSE BOARD
Kalinga International
12th - CBSE BOARD
Kalinga International
B.COM. -
D.U
10.2021 - Current
Skills
- Corporate Wellness
- Back Office
- Office Management
- Office Work
- Corporate Audits
- Corporate Promotions
- Office Operations
- Office Support
- Office Leadership
- Office Connections
- Customer Relationship Management
- Business Planning
- Staff Management
- Verbal and Written Communication
- Lead Generation
- Project Management
- Brand Management
- Sales and Marketing
- Managing Routines
- Time Management
Summary
- Dedicated SMC professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
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