Priyarshi Bhatt
Brampton
Summary
Over 6+ years of rich experience delivering optimal results in the field of Information technology, Customer Service, Account executive, Technical support, Project management B2B and SaaS base projects, Project coordinator, QA Testing, Ecommerce Specialist, Warehouse and Delivery operations, Retail Sales and food industry Sales. Experience in medium to large size projects. Excellent negotiation skills, committed, hardworking individual with strong team work approach to meet Sales targets. Profound knowledge of Microsoft Office Suite, Project Management tools, iOS & Android Software, Laptop & Desktop Troubleshooting skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Accenture
St. Catharines
08.2021 - Current
- Effectively manage client expectations by understanding client's point of view & needs while simultaneously achieving goals.
- Achieved Q1 metrics of 71% BCR (Book Coverage by Revenue) and 50% BCSL (Book Coverage by Service Level for 150 client leads( Tableau)
- Measuring and analyzing campaign results (A/B testing, CTR, Open Rate, Opt-Out Conversions) and optimizing campaigns to help businesses scale
- Executing campaigns on Facebook and Instagram for small to medium-size businesses across North America to help them achieve their paid social media strategy
- Provide product and basic tool support to improve their experience and drive higher spend. Provide suggestions to improve process & workflows
- Receive and log internal and/or external customer problem/request/issue and ensure proper documentation. Perform customer request/problem identification and follow defined procedures to resolve correctly
- Educating clients through ongoing quarterly consultations regarding new developments on platform including leveraging CAPI, installation of pixel, etc.
Appliance Sales Specialist
The Homedepot
Brampton
03.2020 - Current
- Appliance Specialists provide exceptional customer service support, drive sales, and will be responsible for selling major appliances, driving extended service plans and credit.
- Achieved 120% of sales target goal last year. Including extended warranty, credit cards, leads, measures.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Help clients with questions about appliance product , services, policies and claims through inbound calls, chats and email.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
The Homedepot
Brampton
03.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Help customer with questions about all products, services, return policies through inbound calls.
- Responsible for online and special orders delivery, reschedule deliveries.
- Coordinate with dispatcher(Canada Cartage, Go For and Go logistics) regarding delivery schedule and updates
- Coordinate with internal teams to resolve customer's delivery , online orders , refunds , returns and payment issue.
- Need to pick up online products in mention time(BOPIS), Staging and Release order. Work on Com system to Manage order, Services, Credit Services, Article lookup
- Awarded: " Excellent Customer Service" June-2019 & March-2020 Also, Employee Of The Month July 2019
Project Manager
Metizsoft
Ahmedabad
01.2017 - 08.2018
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Supervise15-20 developers team. Resource management utilization, Motivating he team to achieve deadlines.
- Manages assigned projects, ensuring effective teamwork and communication, and highest standards of work quality.
- Coordinate with customers via email, calls, chats, Skype, Team Viewer and other project management tools such as Asana, Trello, Zoho, Base camp, Teamwork projects.
- Identified customer needs, project requirements, performed quality checks, solved issues and provided solutions to make positive and exceptional experience
- Liaising with internal web designers ,developers and QA teams to resolve technical or design issues
- Care about details of all requirements, functionality and other perspectives of Ecommerce projects
Project Coordinator
Infibeam
Ahmedabad
11.2015 - 01.2017
- Serve as lead point of contact for all customer account management matters, build and maintain strong, long-lasting client relationships across all accounts
- Give training about platform and perform Data entry, bulk product upload via CSV file. Communicate with customers through phone calls, email and chats(Skype)
- Create and maintain online product listings. Monitor online inventory and orders.
- Managed numerous projects; monitored all project deliverables including timing, scope and budgets to mitigate any risks
- Communicated with clients to resolve issues and enquiries, delivered demos, data, feedback and implementation of feedback into site
Education
Certificate Course - Business Analysis
University of Toronto
Toronto, ONMaster of Science - Information And Communication Technology
Indus University
IndiaBachelor of Science - Information And Computer Systems
Saurastra University
IndiaSkills
Project management expertiseundefined
Timeline
Customer Service Representative
Accenture
08.2021 - Current
Appliance Sales Specialist
The Homedepot
03.2020 - Current
Customer Service Associate
The Homedepot
03.2019 - 03.2020
Project Manager
Metizsoft
01.2017 - 08.2018
Project Coordinator
Infibeam
11.2015 - 01.2017
Certificate Course - Business Analysis
University of Toronto
Master of Science - Information And Communication Technology
Indus University
Bachelor of Science - Information And Computer Systems
Saurastra University
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