Priya Sai Raman Talamsetti
Hyderabad
Summary
Experienced Customer Success Manager dedicated to delivering exceptional service and driving client success. Proven ability to understand customer requirements, develop customized strategies, and effectively communicate solutions. Skilled in proactive account management, problem-solving, and fostering long-term relationships to maximize client satisfaction and retention. Passionate about leveraging technology and data analytics to optimize customer experiences and achieve business objectives.
Overview
4
4
years of professional experience
Work History
Gosharpener
Customer Success manager
Hyderabad
11.2023 - Current
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Researched new technologies and initiatives to improve customer experience.
- Created reports outlining customer usage and retention metrics.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Implemented feedback loops from customers into product development processes.
- Worked closely with marketing team to create content that educates customers about our services.
- Provided guidance on how customers can maximize the value they receive from products and services.
K12 Techno Services Pvt.Lt
Relationship Manager
Hyderabad
06.2021 - 11.2023
- Handling Team of counselors and operations
- Identifying opportunities for new sales through following up on leads and conducting research on target clients
- New business generation by connecting potential clients to understand needs and providing relevant solutions
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients
- Meeting and exceeding weekly and monthly activity and revenue targets/cold sales and Calls
- Handling Team of counselors and operations
Best Interiors and Exteriors
Sales Executive
Vishakapatnam
06.2020 - 06.2021
- Developed, implemented, and managed project plans for exterior projects.
- Provided technical support in the planning and design of exterior projects.
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors.
- New business generation by connecting potential clients to understand needs and providing relevant solutions
- Managing the sales process to close new business opportunities.
Amazon Pay
Sales Executive ( Part Time)
Vishakapatnam
02.2020 - 06.2020
- Committed to delivering results through strategic sales tactics and building lasting client partnerships.
- Dynamic Sales Executive with a demonstrated ability to cultivate new business relationships and drive revenue growth.
- Proficient in identifying and engaging prospective clients, leveraging strategic approaches to expand client base.
- Skilled in guiding clients through the onboarding process, ensuring a smooth transition and exceptional customer experience.
Education
MBA - Operations Management
Symbiosis School For Online And Digital Learning
Hyderabad04-2024
BBA - Coomon ( All Stubjects)
SUN International Institute of Tourism &Management
Vishakapatnam06-2020
ADITYA College
Tadepalligudem, Andhra Pradesh.05-2017
SASI E.M High School
Tadepalligudem, Andhra Pradesh05-2015
Skills
- Organization
- Decision-Making
- Problem Resolution
- Training & Development
- Collaboration
- Flexible and Adaptable
- Networking
- Sales & Marketing
Timeline
Gosharpener
Customer Success manager
11.2023 - Current
K12 Techno Services Pvt.Lt
Relationship Manager
06.2021 - 11.2023
Best Interiors and Exteriors
Sales Executive
06.2020 - 06.2021
Amazon Pay
Sales Executive ( Part Time)
02.2020 - 06.2020
MBA - Operations Management
Symbiosis School For Online And Digital Learning
BBA - Coomon ( All Stubjects)
SUN International Institute of Tourism &Management
ADITYA College
SASI E.M High School
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