PRIYASHA KAUR
DIBRUGARH
Summary
Proficient office administrator with 2+ years of experience being at the frontline of customer interaction at leading Indian banking and financial service companies. A result-oriented individual self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller
HDFC BANK LIMITED
DIBRUGARH
09.2023 - 12.2024
- Trained employees on cash drawer operation.
- Opened new checking, savings and lines of credit for customer accounts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received and counted daily inventories of cash, drafts and cheques.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
ASDM (CASH)
INDUSIND BANK LIMITED
DIBRUGARH
03.2022 - 09.2023
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Explained the features of various banking products available to customers.
- Adhered strictly to all security procedures related to handling money at the teller window.
Education
Master of Arts - English Literature
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI12-2023
Bachelor of Arts - English Literature
DHSK KANOI COLLEGE
DIBRUGARH12-2020
MBA - Human Resources Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHISkills
- Capable of upgrading work experience through trainings and courses to stay abreast with latest practices and policies of the organization
- Able to collaborate with team members hailing from diverse backgrounds to achieve impactful outcomes
- Managing work-load in a precise ad prompt manner
- Good leadership and management qualities
- Hardworking and punctual
- Positive attitude towards every aspect
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Affiliations
- Craft Artist / Freelancer: I am serious artist, passionate about my work and always willing to accept a challenge in designing. In addition to art and craft, I do numerous customer orders.
Certification
- Regional level social science exhibition/National integration camp(Ambala).
- Regional level social science exhibition/National integration camp(Dinjan) 1st Position.
- Regional level social science exhibition/National integration camp(Khatkhati)1st Position.
- Best Volunteer in Art & Craft in 56th Annual College Week Festival D.H.S.K.
- Certificate of participation in the National Literacy Assessment Test (NCFE-NFLAT).
- Secured 2nd Div in Sattriya Dance in Jorhat.
- Participated in National Science Olympiad.
- Certificate of participation in Hobby Ideas Workshop.
Accomplishments
• Won the nation-wide 'Branch Banking Medal of Honour' contest at Indusind Bank for highest number of life insurances policies sold consistently for 6 months.
Timeline
Teller
HDFC BANK LIMITED
09.2023 - 12.2024
ASDM (CASH)
INDUSIND BANK LIMITED
03.2022 - 09.2023
Master of Arts - English Literature
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Bachelor of Arts - English Literature
DHSK KANOI COLLEGE
MBA - Human Resources Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY