Uma Das
BANGALORE
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
7
7
years of professional experience
Work History
Store Manager Cum Optometrist
Lenskart.com
Bangalore
01.2025 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer complaints in a timely manner.
- Monitored progress by establishing plans, budgets and measuring results.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Planned special promotions or discounts based on market trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager Cum Optometrist at
John Jacobs
BANGALORE
06.2022 - 08.2024
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager Cum Optometrist
Titan Eye Plus
BANGALORE
09.2021 - 05.2022
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coached and developed store associates through formal and informal interactions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Handled scheduling for store shifts to achieve adequate staffing.
Senior Optometrist
Lenskart.Com
BANGALORE
07.2020 - 08.2021
- Documented patient care by charting patient condition and treatment in records.
- Managed comprehensive analysis of visual system, eye diseases and injuries.
- Promoted healthy vision by counseling and educating patients.
- Sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment.
- Communicated with patients to obtain and document medical histories.
- Determined most appropriate tools and treatments for specific eye problems.
- Completed diagnostic and clinical testing and interpreted results to provide diagnoses.
- Employed telescopic and microscopic lenses for correction of sub-normal vision.
- Diagnosed and assisted in treatment of ocular disease.
- Performed comprehensive visual system examinations to determine extent of ocular disorders.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contact lens fittings.
Optometrist
Vision Express
BANGALORE
06.2018 - 02.2020
- Determined most appropriate tools and treatments for specific eye problems.
- Sustained workplace cleanliness by cleaning exam rooms, disposing of used supplies and sanitizing equipment.
- Determined remedial alternatives and discussed and interpreted findings with patients.
- Documented patient care by charting patient condition and treatment in records.
- Completed diagnostic and clinical testing and interpreted results to provide diagnoses.
- Performed comprehensive visual system examinations to determine extent of ocular disorders.
- Promoted healthy vision by counseling and educating patients.
- Communicated with patients to obtain and document medical histories.
- Managed comprehensive analysis of visual system, eye diseases and injuries.
- Used optometric equipment to conduct pre-testing and special testing.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Bachelor & Clinical Optometry
Tripura Institute Of Paramedical Sciences
Tripura06.2018
Skills
- Customer relationship management
- Adaptability
- Leadership
- Problem solving
- Persistent
Languages
Hindi
Advanced
C1
English
Proficient
C2
Bengali
Advanced
C1
Timeline
Store Manager Cum Optometrist
Lenskart.com
01.2025 - Current
Store Manager Cum Optometrist at
John Jacobs
06.2022 - 08.2024
Assistant Store Manager Cum Optometrist
Titan Eye Plus
09.2021 - 05.2022
Senior Optometrist
Lenskart.Com
07.2020 - 08.2021
Optometrist
Vision Express
06.2018 - 02.2020
Bachelor of Science - Bachelor & Clinical Optometry
Tripura Institute Of Paramedical Sciences