IDS
Priyavardhan Bhatt
FRONT OFFICE MANAGER
Dehradun
Summary
Dynamic Front Office Manager with proven success at HOTEL AKETA, enhancing guest satisfaction through exceptional customer service and relationship building. Spearheaded staff training initiatives, optimizing team performance and operational efficiency. Skilled in reservation management and complaint handling, consistently driving repeat business and fostering loyalty among clients.
Overview
27
27
years of professional experience
Work History
Front Office Manager
HOTEL AKETA
03.2023 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Introduced new booking software, reducing errors and improving reservation management.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Front Office Manager
KEYS PRIMA AKETA By Lemon Tree Group of Hotel
03.2021 - 03.2023
- Created, prepared, and delivered reports to various departments.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
Front Office Manager
Hotel Madhuban
06.2019 - 03.2021
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Office Manager
Hotel Aketa
01.2012 - 06.2019
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Travel Desk Manager
Ananda In The Himalayas
12.2002 - 08.2011
- Spearheaded the implementation of new technology tools to optimize booking processes and improve overall service quality.
- Implemented cost-saving strategies, resulting in significant savings on corporate travel expenses.
- Coordinated complex itineraries for VIP clients, catering to specific preferences while adhering to budget constraints.
- Developed strong relationships with key vendors, securing exclusive discounts and promotional deals for clients.
- Enhanced customer satisfaction by efficiently managing travel requests and providing personalized recommendations.
- Handled crisis situations effectively such as last-minute changes or emergencies by providing quick solutions that met client needs.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Sales Executive
Taj View
01.2000 - 12.2001
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Front Office Executive
Hotel Krishna Continental
01.1998 - 12.1999
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Education
MTA - Tourism And Hospitality Management
HNBGU
SRINAGAR 04.2001 -
Skills
Customer service
Relationship building
Documentation and control
Administrative skills
Complaint handling
Hospitality services
Reservation management
Inventory control
Sales and marketing
Reception operations
Customer relationship management
Software
Timeline
Front Office Manager
HOTEL AKETA
03.2023 - Current
Front Office Manager
KEYS PRIMA AKETA By Lemon Tree Group of Hotel
03.2021 - 03.2023
Front Office Manager
Hotel Madhuban
06.2019 - 03.2021
Front Office Manager
Hotel Aketa
01.2012 - 06.2019
Travel Desk Manager
Ananda In The Himalayas
12.2002 - 08.2011
MTA - Tourism And Hospitality Management
HNBGU
04.2001 -
Sales Executive
Taj View
01.2000 - 12.2001
Front Office Executive
Hotel Krishna Continental
01.1998 - 12.1999
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