MS Office
Priyesh Balakrishnan Nair
General Manager
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated freight forwarding professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
4
4
Languages
Work History
General Manager
Seli Overseas Shipping India Pvt. Ltd
10.2018
- Handling Pan India Operations, Managing Back end operations for Middle East & North America offices, Responsible for P&L for entire region, Responsible to bring new clients on-board, Personally handle the business of Major Clients, Ensure all SOPs & KPIs are followed by the team, Monitoring credit control & following up with Sales team for the collection of the funds on time
General Manager
Brisk Management Solutions Pvt. Ltd
03.2016 - 09.2018
- Setting up the offices, Migration & Implementation of back end operations for various clients worldwide, People Management, Process Training & onboarding, P&L Management, Incharge for entire India Sales & operations for an International Freight Forwarding Company as a Value Added Service
Operations Manager
NTC Logistics India (P) Ltd
05.2015 - 02.2016
- Responsible for handling Operations of Chennai Branch, Pricing Incharge for entire group offices worldwide, Personally handle the business of Major Clients, Ensure all SOPs & KPIs are followed by the team, Monitoring over all team performances and take necessary steps whenever it is required, Onboarding new overseas agents & expand the global network
Station Manager
Arista Skyship Logistics Pvt. Ltd
07.2014 - 04.2015
- Managing Bangalore & Chennai Operations, Monitoring the performance of NVOCC as well as Freight Forwarding divisions (both Sea & Air) activities on regular schedules and implementing the right actions whenever it is required, Market analysis, Responsible to bring new clients on-board, Co-ordinate with local Authorities as well as Vessel Operators for a smooth NVOCC Operations & better pricing levels, Personally handle the business of Major Clients like First Choice Foods, Jindal Steels etc
Country Head
Clarion International Freight & Logistics Sdn. Bhd
02.2013 - 06.2014
- Managing Port Klang, KUL, Penang, Pasir Gudang Operations, Monitoring the performance of NVOCC as well as Freight Forwarding divisions (both Sea & Air) activities on regular schedules and implementing the right actions whenever it is required, Market analysis, Responsible to bring new clients on-board, Co-ordinate with local Authorities as well as Vessel Operators for a smooth NVOCC Operations & better pricing levels, Personally handle the business of Major Clients like SCOMI, K&N, Next Trans etc
Business Head - Logistics
Sai Raksha Air & Sea Services Pvt. Ltd
10.2011 - 01.2013
- Heading Sai Raksha Group's Logistics as well as Freight Forwarding divisions, Monitoring the performance of the Warehousing as well as transportation activities on regular schedules and implementing the right actions whenever it is required, Responsible for dispatching goods from warehouse as per the agreed time frame, Co-ordinate with local Authorities as well as transporters for completing the procedures on time and dispatch the goods as per the planned schedule, Monitor the stock availability as well as Orders pending for dispatch on daily basis and update the status with Marketing as well as factory for necessary actions, negotiating the best rates with vendors like CHAs, Liners, Airlines, Freight Forwarders, Transporters etc
Branch Manager
Synergy Freightways Pvt. Ltd
12.2010 - 09.2011
- Heading Chennai / Tuticorin Branches as well as other south Indian major hubs like Banglaore, Hyderabad, Tirupur, Kochi, reporting the the Director & CEO of the company, Monitoring the performance of the branches on regular schedules and implementing the right actions whenever it is required, Responsible for achieving the projected monthly sales targets, planning and implementation of Business Development initiatives, negotiating the best rates with vendors like CHAs, Liners, Airlines, Freight Forwarders, Transporters etc
Deputy Manager – Operations
FREIGHT SYSTEMS CO. LTD
06.2009 - 11.2010
- Heading Centralized Exports & Clearance Team for all the countries handled remotely from Chennai – India, reporting to Vice President of the Company, Monitoring and controlling the major activities to ensure the service level as well as profitable by reports generation, effective planning, staff training and development, organization and time management, In touch with the market to ensure to keep the service level according to the market requirements and re-arrange the same whenever it is required, Negotiate with Carriers & Transporters to ensure the best offers as well as the service levels
Assistant Manager – Clearance Dept.
FREIGHT SYSTEMS CO. LTD
02.2007 - 05.2009
- Heading Clearance Department of Dubai which handles Customs Clearance, transportation of the goods etc for inbound & outbound shipments on mode like Sea, Air & Land, Reporting to Country Manager – UAE, Continuous monitoring the quality level of the documents submission with Customs as well as other Govt
- Department to ensure compliance with the requirements, Handling individually the complete clearance as well as deliveries for the corporate customers like Shell / BP / MSSL etc
Team Leader – Customer Service
FREIGHT SYSTEMS CO. LTD
11.2005 - 02.2007
- Responsible for meeting the required quality service level to the customers through regularly monitoring the performances, motivating and developing staff, consistently achieving and surpassing Key Performance Indicators, Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet, Responsible to handle personally the corporate customers like Shell / BP / MSSL / Geebee Garments etc
Customer Service Executive
FREIGHT SYSTEMS CO. LTD
07.2004 - 11.2005
- Sending quotations to the customers on both Export & Import products according to their requirements, Preparation and handling Bookings and continuous co-ordination with Overseas Agent for the status of the shipments and update the customers on timely basis through inbuilt package for Import Bookings, Sending regular consolidated reports to the customers about the pending shipments proactively to ensure a smooth transaction, Ensure receipt of the required documents prior to the shipment arrival and ontime Arrial Notification to Customer for the further procedures, Co-Ordinate with Operations as well as Clearance Dept
- To release the DO prior to vessel arrival and do the customs clearance and delivery of the goods within 24hrs from arrival time
Operations Executive (FCL & LCL Exports)
FREIGHT SYSTEMS CO. LTD
04.2002 - 07.2004
- Negotiate with Carriers regularly on the pricing as well as service levels and update the details to CS & Sales team thru Intranet, Updating Monthly Sailing Schedules for the regular destinations, Co-Ordinate with Carriers for the regular activities like special equipment pricing / IMCO approval etc, Obtain Container releases from Carriers according to the customer's requirements, Co-Ordinate with Shippers' warehouse, CFS and Transportation desk to provide the containers on-time for loading as well as back to Export Stack @ Port to ensure loading as per planning
Operations Executive (LCL Imports)
FREIGHT SYSTEMS CO. LTD
03.2001 - 04.2002
- Receiving pre-alerts and documents from Overseas agents and follow with them regularly if anything missing to ensure opening of the job prior to the vsl arrival, Co-Ordinate with CS Person to update the charges for the nominated shipments, Update the normal local charges for the Free Hand Shipments, Co-Ordinate with Carrier for the shipment arrival details and send the Cargo Arrival Notice to the customers prior to the vessel arrival, Prepare the payment request according to the Credit Notes received from overseas agents or invoices received from Liner
Education
Bachelor of Arts - Applied Economics
Sreekrishna College
Guruvayoor, Kerala 04.2001 -
Skills
Schedule Management
Business Development
Branding
Advertising and marketing
Process Automation
Workflow Planning
P&L Management
Financial Administration
Customer Relationship Management
Operations Oversight
Proficient in multiple leading Freight Forwarding ERPs
Budget Allocation
Operations Management
Vendor Negotiations
Analytical Skills
Organizational Development
Team Leadership
Risk Management
Change Implementation
Staff Management
Total Quality Management
Customer Relations
Leadership and team building
Workflow Planning
Software
Timeline
General Manager
Seli Overseas Shipping India Pvt. Ltd
10.2018
General Manager
Brisk Management Solutions Pvt. Ltd
03.2016 - 09.2018
Operations Manager
NTC Logistics India (P) Ltd
05.2015 - 02.2016
Station Manager
Arista Skyship Logistics Pvt. Ltd
07.2014 - 04.2015
Country Head
Clarion International Freight & Logistics Sdn. Bhd
02.2013 - 06.2014
Business Head - Logistics
Sai Raksha Air & Sea Services Pvt. Ltd
10.2011 - 01.2013
Branch Manager
Synergy Freightways Pvt. Ltd
12.2010 - 09.2011
Deputy Manager – Operations
FREIGHT SYSTEMS CO. LTD
06.2009 - 11.2010
Assistant Manager – Clearance Dept.
FREIGHT SYSTEMS CO. LTD
02.2007 - 05.2009
Team Leader – Customer Service
FREIGHT SYSTEMS CO. LTD
11.2005 - 02.2007
Customer Service Executive
FREIGHT SYSTEMS CO. LTD
07.2004 - 11.2005
Operations Executive (FCL & LCL Exports)
FREIGHT SYSTEMS CO. LTD
04.2002 - 07.2004
Bachelor of Arts - Applied Economics
Sreekrishna College
04.2001 -
Operations Executive (LCL Imports)
FREIGHT SYSTEMS CO. LTD
03.2001 - 04.2002