Priyesh Gautam
Mohali, Punjab
Summary
Food & Beverage Professional with extensive experience in hospitality operations. Expertise in Restaurant and Bar Management, Room Service, and Banquet operations. Holds a Bachelor Degree in Hotel Management from Punjab Technical University, India, demonstrating strong operational capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
MSMY Hospitality PVT LTD
12.2023 - Current
- Managing the operations of 70 sitting Restaurant & Bar along with 03 Cafe in corporates sector.
- Book keeping record for Alcohol as per the Guidelines for Exise department.
- Deal in Corporate Catering meal like Zscaler, Netsmartz, Regal kitchen, JCB.
- Duties & responsibility for colleagues .
- Training & development plan for colleagues to provide best guest dining experiences.
- Served the high profile clients like Cheif Minister of Punjab , Governor of Punjab , MD of HDFC Bank & MLA of Mohali.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Outlet Manager-Restaurant/Room Service
Saadiyat Rotana Resort & Villas
05.2022 - 11.2023
- Managed room service operations for 327 rooms and 13 villas at award-winning restaurant.
- Led team of 17 colleagues, implementing training and coaching plans to improve performance.
- Assigned tasks based on business demands, optimizing workflow efficiency.
- Developed duty rosters to ensure adequate staffing during peak periods.
- Facilitated guest satisfaction through effective communication and public relations initiatives.
- Maintained outlet par levels to enhance operations and minimize waste.
- Established development plans with high-standard training records to uphold IFH standards.
- Resolved guest complaints promptly to elevate service quality.
Food & Beverage Supervisor-Italian Restaurant&Bar
Saadiyat Rotana Resort & Villas
01.2020 - 04.2022
- Oversaw 16 colleagues at award-winning Italian restaurant, ensuring high service standards.
- Trained team members to deliver exceptional dining experiences for guests.
- Allocated tables to waitstaff, optimizing service efficiency and reducing wait times.
- Assisted Outlet Manager in daily operations to maintain smooth workflow.
- Developed duty roster based on staffing levels and business requirements.
- Fostered inter-department relationships to enhance collaboration across teams.
- Ensured cleanliness and hygiene standards throughout restaurant premises.
- Managed equipment inventory to guarantee operational readiness.
F&B Supervisor (Pre opening)- Pool & Beachfront Bar
Saadiyat Rotana Resort & Villas
11.2017 - 12.2020
- Established operational readiness for Saadiyat Rotana during pre-opening phase.
- Developed training plans to prepare staff for opening day.
- Conducted training sessions and role plays to elevate team member skills.
- Supported Outlet Manager in daily operations, focusing on table management and area setup.
- Fostered inter-departmental relationships to enhance operational efficiency.
- Created duty rosters aligned with business needs to optimize staffing levels.
- Ensured restaurant cleanliness and compliance with hygiene standards.
- Managed equipment inventory, maintaining par stock levels for service efficiency.
F&B Captain - Restaurant & Bar
Fujairah Rotana Resort & Spa
10.2013 - 10.2017
- Led a team of 10 colleagues to enhance operational efficiency.
- Developed and implemented training plans for new hires.
- Assigned tables to waitstaff, optimizing service flow.
- Assisted supervisor with daily operations to ensure smooth workflow.
- Maintained high hygiene standards throughout outlet.
- Fostered strong interdepartmental relationships to improve collaboration.
- Resolved complaints effectively, enhancing guest satisfaction.
- Managed colleague duty roster and payroll for accurate record-keeping.
Waiter- Banquet/Indian Restaurant
The Leela Palace Kempinski
06.2011 - 09.2013
- Initiated food and beverage career as banquet waiter in five-star luxury hotel.
- Executed various setups, including theater style, classroom, and U-shape configurations.
- Performed buffet setup and maintained cleanliness and hygiene standards.
- Contributed to award-winning fine dining restaurant as a waiter.
- Delivered silver service to guests, ensuring meticulous table layout and mise en place.
- Served food and beverages to guests, adhering to high cleanliness and hygiene standards.
Education
Bachelor in Hotel Management - Hotel, Resort And Restaurant Management
Heritage Instuite of Hotel Management
Agra01.2012
10+2, Intermediate - undefined
Bihar Board
Patna01.2009
Skills
- Customer service
- Leadership
- Training and development
- Problem solving
- Food safety
- Conflict resolution
- Interpersonal skills
Awards
Colleague of the Month Mid Management-July 2019., Best Employee of the Month-April 2015., Best IFH audit result of 92% on Month of June 2019., Achieved 93% result by DCT audit Sep 2023.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations Manager
MSMY Hospitality PVT LTD
12.2023 - Current
Assistant Outlet Manager-Restaurant/Room Service
Saadiyat Rotana Resort & Villas
05.2022 - 11.2023
Food & Beverage Supervisor-Italian Restaurant&Bar
Saadiyat Rotana Resort & Villas
01.2020 - 04.2022
F&B Supervisor (Pre opening)- Pool & Beachfront Bar
Saadiyat Rotana Resort & Villas
11.2017 - 12.2020
F&B Captain - Restaurant & Bar
Fujairah Rotana Resort & Spa
10.2013 - 10.2017
Waiter- Banquet/Indian Restaurant
The Leela Palace Kempinski
06.2011 - 09.2013
10+2, Intermediate - undefined
Bihar Board
Bachelor in Hotel Management - Hotel, Resort And Restaurant Management
Heritage Instuite of Hotel Management
Certification
Health & Safety Training
Fire & Safety Training
Leadership Management
Brand Audit
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