PRIYESHA PALYEKAR
Goa
Summary
Dynamic Reservation Manager with an experience driving hotel revenue through strategic sales, impactful promotions, and strong client relations. Skilled in leading travel fairs and representing brands at national conventions to boost visibility and partnerships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reservation Manager
Magnum Resorts
Goa
06.2023 - Current
- Led in-house sales operations, consistently driving revenue growth through effective team coordination and client relationship management.
- Developed and executed promotional campaigns to boost hotel sales, increasing visibility and attracting new clientele.
- Managed travel fairs and represented the hotel at national conventions, enhancing brand presence and building strategic partnerships.
RESERVATION & FRONT OFFICE MANAGER
WALOM GRAND RESORT
Goa
12.2021 - 05.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service
- Coordinated with other departments to ensure smooth running of the entire hotel operation
ASSISTANT FRONT OFFICE MANAGER
SERENE BEACH RESORT
Baga
12.2020 - 04.2021
- Utilized property management systems to manage guest bookings, payments, and other transactions
MANAGER
SILVERSANDS COCO HUTS AND SHACK
Morjim
10.2017 - 03.2020
- Analyzed customer feedback data to develop action plans for improving services offered
FRONT OFFICE SUPERVISOR
OCEAN PARK RESORT
Calangute
06.2016 - 10.2017
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention
- Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy
FRONT OFFICE TEAM LEADER
HYATT PLACE
Candolim
10.2015 - 06.2016
- Developed work schedules according to budgets and workloads, covering priority tasks
FRONT OFFICE SUPERVISOR
AZZURE BY SPREE
Calangute
10.2013 - 02.2015
GUEST RELATIONS EXECUTIVE
RESORT RIO
Arpora
11.2012 - 05.2013
Education
Bachelor's Degree - Travel And Tourism Management: Tourism And Travel Services Marketing Operations
Don Bosco College
Panjim04.2012
Plus 2 - Vocational Travel And Tourism
St. Xavier's Higher Secondary School
Mapusa04.2009
High School Diploma -
Lourdes Convent High School
Saligao05.2007
Skills
- Staff Training and Development
- Strong leadership
- Performance Analysis
- Brand Awareness
- Schedule Management
- Business Development
- Teamwork and Collaboration
- Decision-Making
- Problem Resolution
- Excellent Communication
- Attention to Detail
- Problem-solving abilities
Certification
Certified in a TTT program. Eligible to train staff at a given task. TTT certification has enhanced my Leadership and Communication. Helping my team to achieve better success by helping them learn.
References
References available upon request.
Languages
- English, First Language
- Hindi, Advanced (C1)
- Konkani, Advanced (C1)
Activities
- Reading
- Travelling
- Listening to Music
Timeline
Reservation Manager
Magnum Resorts
06.2023 - Current
RESERVATION & FRONT OFFICE MANAGER
WALOM GRAND RESORT
12.2021 - 05.2023
ASSISTANT FRONT OFFICE MANAGER
SERENE BEACH RESORT
12.2020 - 04.2021
MANAGER
SILVERSANDS COCO HUTS AND SHACK
10.2017 - 03.2020
FRONT OFFICE SUPERVISOR
OCEAN PARK RESORT
06.2016 - 10.2017
FRONT OFFICE TEAM LEADER
HYATT PLACE
10.2015 - 06.2016
FRONT OFFICE SUPERVISOR
AZZURE BY SPREE
10.2013 - 02.2015
GUEST RELATIONS EXECUTIVE
RESORT RIO
11.2012 - 05.2013
Bachelor's Degree - Travel And Tourism Management: Tourism And Travel Services Marketing Operations
Don Bosco College
Plus 2 - Vocational Travel And Tourism
St. Xavier's Higher Secondary School
High School Diploma -
Lourdes Convent High School
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