Nataraja Prasanna Kumar

Tech savvy professional with over 14 years of expertise in Team management, Stake holder management and hands on implementation of IT infrastructure (Client Infrastructure, Support Infrastructure and Data Centre Readiness). Credited for having saved in excess of 500 K USD over the career span by streamlining processes and optimizing tools for the job while having established robust IT processes and teams in supporting mid to enterprise (>1000 users) organizations with an equal integration and emphasis of people and automation.

Ringcentral India Pvt. Ltd

• Rolled out the new IAM solution for Role based access control, Automatic provisioning of user accounts and Self Service management to end users
• Implemented New ticketing tool and Employee Self Service platform for global employees to track their requests from cradle to grave
• Upgraded security service (Firewall) to reflect Hybrid capacity and ensuring zero day attack prevention
• Under the direct supervision, Rolled out Apple (JAMF) and Windows (Intunes) MDM solutions for over 1000 endpoints across India and US.

Paytm (One 97 Communications)

• Planned and successfully executed Paytm Money office IT segregation for >350 users at Bangalore. Overall project cost of IT segregation costing over INR2 crores
• Led team of technical professionals and functional specialists for execution of projects worth INR >25INR crores as part of expansion plans of Paytm operations across South India.
• Completed ITIL framework implementation for Incident and Problem management which assisted in driving up the CSAT by 40% and realigning workforce management to meeting the critical projects deadlines
• Implemented Service Now ticketing solution for easier tracking of incidents and service requests while conceptualized and implemented the employee self service portal for user assistance and IT query submission

Rambus

• Introduced AI for addressing user queries at first level which resulted in over 20% reduction of calls to helpdesk
• Introduction of IT Production support team supporting global users on applications related to Mulesoft, Salesforce, Coupa and Netsuite
  Worked on implementation of ITIL service delivery platform for end user support teams as part of realigning the workforce towards lean and swift support processes.
• Project managed over 8 technology implementations with an average budget of 100,000 USD as part of infrastructure upgrades and new IT offerings for end users (Servers, Firewalls upgrades, Lever, Windows End User System Refreshes)

Yellowbook (Hibu)

• Implementation of patch management and monitoring system (SCCM and SCOM 2012) for Servers, End user Clients and Handhelds (12,000 Endpoints).
• Driving virtualization projects which included decommissioning of legacy servers and moving them to cloud (VMware)
• Credited with driving down costs at previous assignments by exploring and implementing open source applications as a replacement to paid end user PC ‘s

Cisco Certified Network Associate

IT PRODUCTIVITY ASSOCIATION

• Support groups Managed (24/7 Operations) - IT Helpdesk / Service Desk, Desktop Support (Client Engineering), Server Support (Windows, UNIX and Centos), Network and Security Operations Centre
• Project Tools - Microsoft InfoPath, Microsoft Project, Microsoft Visio, Microsoft SharePoint Site Administration
• Asset and License Management - Altiris, SCCM , LANDesk
• Client and Server security software - Symantec, McAfee, Trend Micro Security Solutions, Forcepoint DLP, Sophos
• Monitoring Tools - CA Spectrum (SOI) SCOM 2012, Solarwinds, Thousand Eyes, Website Pulse
• ITIL Service Delivery and Support - Service Level Agreements Authoring(SLA), Service Catalogue Management, IT Policy and Procedure Documentation
• IT Ticketing Software - BMC Remedy, Service Now, SCSM, Clarify, Connect wise, JiraOps
• IT Audit and Compliance - SOX 2002, ISO 27001, SEBI and ITGC
• Infrastructure support - Desktop, Servers, Network infrastructure (Incl. Switches, Firewalls and ISP implementations)
• Collaboration and AV tools - DTEN, Polycom, Microsoft Surface, Cestron, Zoom, Ringcentral, MS Teams and Google Whiteboard

VISA AND TRAVEL DETAILS

• USA – B1 (Under renewal as Jun 2022)
• Qatar – Apostille attestation complete for certificates (VISA Readiness)