Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Accomplishments
Generic

THETTABHAVI PRAMOD

Hyderabad

Summary

Business Analyst/Product Owner with 8.4+ years of experience on business and systems requirements gathering, Implementation, user acceptance testing, Project Delivery, Go-Live support in multiple domains like Health Insurance Domain, Banking, Telecom and Finance.

Overview

24
24
years of professional experience
1
1
Certificate

Work History

Experience in Business Analyst [API]

.
  • Requirement Gathering to understand on API needs and define functional and non-functional requirements for APIs. Assist in creating roadmap for API development and integration.
  • Create detailed documentation for APIs, including API specifications (endpoint definitions, data models, request/response formats, authentication, and error handling), use cases, user stories, and process flows. Ensure that documentation is accurate, comprehensive, and up-to-date.
  • End to End API Integration between TPA and Insurer, i.e. Intimation, Status Update, Processing, Reserve Update and UTR Update.
  • Carry out tests (including creating testing files and scenarios) to make sure APIs works as designed, and to troubleshoot any performance issues.
  • Cooperate with developers and different technical oriented teams to maintain the highest quality of API products.
  • Assists customers in API Implementation and collaborates with Business Implementation Managers/Sales to manage client relationships.
  • Document the work done according to the agreed format/way.
  • Knowledge of web services, REST API
  • Knowledge of XML, Json, HTML formats
  • Working with users to define existing or new processes and recommend solutions and improvements related to Claims, Provider Module, Ecards, Insurance Corporate Portal.

Senior Business Analyst (Product Owner)

FAMILY HEALTH PLAN INSURANCE TPA LIMITED
10.2022 - Current
  • Experience in creating comprehensive and detailed business requirement documents, use cases, user stories, and functional/non-functional specification.
  • Follow the Agile development process, to define the scope of work for the Scrum team by creating user stories, developing acceptance criteria, and refining the product backlog
  • Write User Story Points, use cases based on requirements from client/Stakeholder, Stakeholder management, align with developer and tester and do End-to-End testing patch in UAT and support till LIVE.
  • Break down requirements into the form of user stories and Review QA test plans to align with acceptance criteria
  • Prioritize the items to be considered for inclusion in each sprint / increment in the product backlog to best achieve goals and missions; optimize the value of the work the development team performs (making decisions on competing priorities);
  • Sprint planning, conduct daily stand up, sprint backlog, sprint review, product backlog, kanban experience and sprint dashboard update in Jira application.
  • Work closely with the Product Manager to ensure that Features are ready for work by the development team and assist in roadmap development by sizing the prioritized work with the development team.
  • Effectively communicate product release contents and expected product capabilities/behaviour to stakeholders including external and internal customers
  • Experience working with cross functional team members
  • Ensure Jira and Confluence are always up to date.
  • Experience with wireframing tools. Ability to quickly generate wireframes to aid in requirements gathering and documentation.

Application Owner

thinkAPPS Solutions Pvt Ltd
07.2021 - 06.2022
  • Worked on Migration Project, ie. CMS Portal to Adobe AEM and functionalities including Multi-site management and multi-channel management and Digital Asset Management.
  • Worked with business owners and stakeholders to understand and develop BRD (Business requirement documents) for CMS and DAM (Adobe AEM) implementation.
  • Capex/Opex IT budgeting for AMC and CRs for financial year.
  • iMEMO preparation in for approval sought of AMC and CR, internal process in order to get PO for vendor.
  • Review Change Requests on regular basis and get clarity on expected behavior. Administered components, templates, dialogs, and workflows of AEM.

Business Analyst

Intense Technologies Ltd, Hyd
08.2018 - 07.2021
  • Work with Business & IT stakeholders; do End-to-end project management activities such as Requirement Gathering, planning, analysis, execution, Project delivery, UAT and Prod. Deployment and Go-Live support.
  • Coordinate with Development, QA Team and Stakeholders with regards to project related activities.
  • Supports PMO in project effort, schedule, CR (Change Request) cost estimation, resource planning, tracking deliverables, issues, scope changes and status reporting.
  • Key responsible for performing project related activities such as Planning and Defining Scope, Activity Planning and Sequencing, Resource Planning, Developing Project Schedules, Efforts-Time, Documentation (HLD, LLD, WSR, Task Logs etc.), Monitoring and Reporting Progress, Team Leadership, Working with Vendors, Monitor & Control Testing Phases (SIT & UAT), Pre-Prod process, Operation Handover and monitor project Go live and support during the period.
  • Analyze JSON structures and process JSON file through API and do sanity through Postman tool.
  • Handling customer communication Module (Includes Emailing, SMS, Print, and Online Hosting for communications).
  • real-time monitoring dashboards to track key business metrics and system performance by using splunk
  • Utilized Splunk to analyze system logs and operational data
  • Worked on data migration through a windows service.
  • Experience in handling production tickets and providing resolution in ITSM ticketing tool.

Application Support Engineer

Precise ITES
02.2016 - 05.2018

Education

B .Tech - Computer Science and Engineering

JNTU
Hyderabad, TG

Skills

  • Project Management tools - Jira, Confluence, Wireframes, Microsoft Teams, Google Meet, Microsoft tools, API integration, Visio
  • Database – IBM Db2, SQL, DbEaver
  • Tools - Postman, SOAP UI, Winscp, SqlDeveloper, Putty
  • Ticketing tools - Jira Service Management, Faveo, Salesforce Remedy, ServiceDesk, HappyFox
  • Webserver – Apache Tomcat, IIS Web Server
  • Platform – Windows Server 2008, 2012 and LINUX
  • Languages - HTML, XML, JavaScript, JSON

Certification

  • Simplilearn's PG BA - CBAP® (Certified Business Analysis Professional) Certification

Timeline

Senior Business Analyst (Product Owner)

FAMILY HEALTH PLAN INSURANCE TPA LIMITED
10.2022 - Current

Application Owner

thinkAPPS Solutions Pvt Ltd
07.2021 - 06.2022

Business Analyst

Intense Technologies Ltd, Hyd
08.2018 - 07.2021

Application Support Engineer

Precise ITES
02.2016 - 05.2018

Experience in Business Analyst [API]

.

B .Tech - Computer Science and Engineering

JNTU

Additional Information

  • FHPL, FHPLUS, Mcare, Spectra and Webshare
  • ICICI Bank
  • Hero FinCorp and Hero Housing
  • Orange Telecom (OPCO - Sierra Leone, Burkina Faso)
  • Yes Bank
  • Airtel GKYC ( 8 OPCOs's)

Accomplishments

  • Closely worked with Sales, Operations & developments teams in extending the project from 3 months to 2 years.
  • Received appreciation from internal teams as well as external clients in closing all the issue within the escalations from the clients.
  • Completed all training programs and gained knowledge internally on time to go live on Production activities at the earliest.

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THETTABHAVI PRAMOD